Account Manager

Account Manager

Reporting to: Account Director / Senior Account Director

Location: UK hybrid office based [London or Manchester]

Who we are  

Healthcare Consultancy Group (HCG) is the global healthcare communications partner for pharma and biotech that accelerates the impact of medical science.  

HCG boldly defines the healthcare communications landscape at the convergence of people, purpose, science, and technology, driving the impact that pharma needs to realize the promise of innovative medicines.   

We’ve created a unique model of four powerhouses—Commercial & Marketing, Medical Affairs, Publications, Regulatory—that enables hyperconnected, audience-centric engagement that delivers health impacts for our clients.  

Why? Science requires it. HCPs demand it. Patients deserve it. Pharma inspires it.  

Our Purpose   

We accelerate the impact of science.  

Scientific discovery moves humanity forward, creating better ways to connect, to care, to live. The innovations our clients create not only improve lives but save them. We work every day to maximize that impact.  

With the unrivaled ability to define what’s next, we keep clients ahead of the evolving industry landscape. Equally expert in the science and the humans behind it, we interrogate our client’s challenge to identify real opportunity. Our industry foresight is matched with relentless execution, and we partner with clients to ensure their story connects with the right audience when it matters most.  

Together, we move medicine closer to patients. Together, we accelerate the impact of science.  

About the Role:

Account Managers are the driving force behind our project delivery and responsible for the wellbeing of entire client accounts, or large parts of a major account. This includes managing a large portfolio of projects, ensuring that they are delivered on schedule, within budget and to the required specifications.

Account Managers ensure that a complete brief is taken for all projects, and that all details are communicated to relevant stakeholders (both internally and externally), driving the day-to-day management of projects to successful completion.

Key Responsibilities:

Communication

• Ensure clarity in all written and verbal communications, including the ability to adapt tone and approach to suit the situation; e.g. client communication vs internal communication
• Take the lead on day-to-day client communication, including preparing call agendas, leading status calls and writing contact reports for internal and external distribution

Project Delivery

• Collaborate with senior team members and departments to manage project resources, ensuring adherence to SOPs.
• Ensure high-quality project delivery on time and within budget, maintaining quality control.
• Oversee project completion, schedule team meetings, and brief teams on time and quality expectations.
• Attend weekly account team meetings and drive the agenda.
• Complete client contact reports with minimal supervision.
• Execute projects independently, adhering to internal processes.
• Participate in quality assurance through medical and marketing reviews.
• Prioritize tasks and ensure quality deliverables meet required standards.
• Brief stakeholders on involvement and manage multiple accounts effectively.
• Adapt to changing situations and prioritize urgent client requests.
• Enter time and submit expenses by set deadlines.

Strategic mindset

• Understand and internally discuss client strategy and/or objectives
• Demonstrate knowledge of the global healthcare market and relevant medical communication programs.

Business Development

• Assist in new business pitches and presentations, including research and scheduling.
• Identify and develop organic business opportunities with existing clients.

Collaboration and Building Relationships

• Independently nurture client relationships for long-term benefit and enhance the company’s reputation.
• Mentor junior team members to maintain high project and account management standards.
• Provide direction and delegate tasks to junior team members for growth and knowledge transfer.
• If required, lead on resolving interdepartmental relationship issues and conflicts.

Financial Acumen

• Correctly use financial tools to keep the team up to date on key financial trackers
• Develop client budgets, scopes of work and estimates when needed (with minimal revision)
• Manage client account potential to meet and exceed the annual forecast, working closely with senior team members and the business development team as required

Skills and Experience:

Essential

• Educated to degree level in a relevant science/communications/marketing subject or 2 years’ previous account management experience in a similar role
• Proficient in Microsoft Office

Desirable

• Previous experience in a medical communications agency would be highly advantageous
• Ability to travel internationally
• Demonstrable multitasking ability

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