Account Supervisor

At Remedy Edge, we believe health can’t wait.

The stakes are higher. The pace is faster. And hesitation costs lives.

That’s why Remedy Edge exists—to bring urgency to health.

Urgent thinking. Urgent creativity. Urgent action.

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress.

Because when health is on the line, every moment matters.

And every edge counts.

Inclusivity

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Flexibility

At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Who We Are

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait. 

Title: Account Supervisor 

Location: New York, NY 

Department/Discipline: Account 

Description 

The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position moves beyond daily project management tasks and into strategic brand management.  The Account Supervisor will also supervise, motivate and mentor more junior account team members. 

Primary Job Responsibilities 

• Understand the creative process and provide ideas for improving existing executions 

• Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations 

• Demonstrate mastery of brand category and competitive data, including key studies 

• Seek non-traditional solutions to marketing/marketplace problems 

• Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand 

• Oversee/manage the tactical plan development process, while contributing to tactical plan design: 

• Communicate key client issues/initiatives to team 

• Oversee creation of competitive review 

• Generate key issues/objectives/strategies 

• Supervise development of tactics/budget/timing 

• Manage internal approval process 

• Keep senior management briefed on account activities 

• Foster a positive and productive team atmosphere and establish credibility both internally and externally 

• Facilitate and maximize client relationships 

• Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity 

• Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free 

• Ensure that client is perceived positively within agency 

• Understand the client’s perspective and challenges, and communicate these to the entire agency team 

• Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development 

• Foster client understanding of the agency’s needs and perspective 
• Establish credibility with clients at all levels 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately 

• Remain calm despite high pressure situations 

• Project a professional, positive attitude toward peers and clients within the department and the agency Embody service-oriented attitude and uphold quality standards in servicing the client 

• Maintain accurate time sheets 

• Foster a positive team atmosphere demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

• Foster senior level partnerships with creative/account colleague 

• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager 
• Uphold the Company Values in all decisions and interactions 

Management Responsibilities 

• Assign work to assure project deadlines are met 

• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized 

• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers 

• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs 

• Provide constructive and direct ongoing feedback to direct reports 

• Evaluate performance of direct reports and complete and deliver performance reviews 

• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly 

• Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts 

• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head 
• Provide ongoing guidance to all team members and be available to them as a resource foraccount/agency/departmental policies, procedures, etc. 

Qualifications 

• College Degree, preferably in marketing, advertising, communications or science/medicine 

• 4 years Agency or comparable experience (HCP Agency marketing experience preferred) 

• Excellent written and oral communication skills including ability to write basic documents(Creative Briefs) 

• Maturity to handle senior-level Client contact 

• Understanding of business principals 

• Thorough knowledge of, and depth of experience with, marketing/advertising 

• Ability to manage and train staff, including prioritization of creative hours 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range here - $90,000 - $116,500

Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.