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Resource Manager

Chicago, Illinois, United States

What We Do

We design, implement and optimize breakthrough content production models, delivering simplicity, efficiencies, and the connectivity and consistency of content that powers brand growth

Our flexible models combine content experience, production solutions, and global delivery.
We bring ideas to life in all mediums, all channels and all stages of the production process. We multiply and lead with innovative technologies including real-time 3D, virtual production, automation and generative content.

Who We Are

Born from the leading creative and media agencies and engineered for a data-driven world, we provide scaled content solutions, industry-leading content development, production excellence and unmatched global delivery capabilities.

You won’t find a more diverse set of clients or projects. We work in every medium in every market. You’ll deepen your expertise while stretching in new directions—with support.

We believe building a community that fosters growth, belonging, and connection is as rewarding as the work itself.
Come for the work. Stay for the people.

POSITION SUMMARY: 

The Resource Manager is a detail-oriented and highly organized operator who excels in cross-functional collaboration, data-driven decision-making, and the execution of complex resourcing plans in a fast-paced production environment.

Proficient in resource management tools, this role owns availability tracking, allocations, rolloffs, client billable utilization visibility, and partners closely with Production leadership to translate pipeline demand into actionable staffing plans. In addition to day-to-day resourcing execution, the Resource Manager supports short- and mid-range capacity planning, proactively identifying risks, constraints, and opportunities to improve internalization and overall operational efficiency.

RESPONSIBILITIES: 

  • Resource Allocation & Scheduling

    • Partner with the Head of Production on intake triage, feasibility assessment, and staffing scenarios for new work
    • Own the scheduling / allocation / rolloff planning of agency producers across multiple concurrent projects in Workfront
    • Maintain a forward-looking view (4-8+ weeks) of producer availability, holds, and confirmed assignments
    • Partner with Resourcing Director on freelance and FTE allocation decisions, providing availability, utilization, and duration-based recommendations
    • Proactively identify upcoming rolloffs and redeployment opportunities to minimize bench and freelance dependency
    • Attend weekly status meetings to track progress and update allocations across agency producers’ projects (within Workfront)

    Capacity Planning & Utilization Management

    • Track and report billable utilization for Production Management roles, monitoring actuals against forecast and identifying risks or variances
    • Maintain accurate, forward-looking availability and capacity views by role and individual
    • Analyze workload trends, utilization patterns, and pipeline demand to identify capacity gaps, overages, and internalization opportunities
    • Proactively escalate utilization risks, sustained underutilization, or overutilization to the Resourcing Director and Production leadership
    • Partner with leadership & Capacity Lead to support staffing, hiring, and freelance decisions using data-driven capacity and utilization insights
    • Review timesheets and actuals to validate plans, inform forecasting, and continuously improve resourcing accuracy

    Tools & Data Management

    • Host weekly capacity review meetings for key leadership in region utilizing Workfront data
    • Own data accuracy and integrity of resource plans in Workfront
    • Maintain workload balancer (Workfront) accuracy to support real-time and forward-looking decision-making
    • Develop and deliver recurring utilization, availability, and capacity insights/metrics for Production & Capacity leadership
    • Ensure resourcing systems and data support real-time execution, forward planning, and leadership decision-making.

    Collaboration & Communication

    • Collaborate with creative, production, and account teams to understand project requirements and timelines
    • Communicate scheduling decisions and resource updates to relevant stakeholders
    • Serve as the primary point of contact for day-to-day Production Management resourcing questions
    • Partner with Production leads to align resourcing decisions with skill development, performance progression, and career aspirations where possible
    • Act as an early-warning system for delivery, capacity, or utilization risk, escalating with context and recommended actions
    • Exercise independent judgment in resourcing tradeoffs, balancing delivery risk, utilization, and internalization
    • Surface options and recommendations to leadership, not just constraints or conflicts
    • Challenge assumptions when capacity, utilization, or delivery risk is present, providing data-backed alternatives

    Process Support & Optimization

    • Support the implementation of established ways of working and processes for the resource management team
    • Assist with freelance request/extension processing and future capacity assessments
    • Help identify process improvement opportunities within the resource management function
    • Maintain organized documentation of resource plans, assignments, and changes
    • Support the evolution of Production Management resourcing workflows, intake standards, and planning horizons
    • Help distinguish between demand signal issues, capacity constraints, and staffing execution gaps

    Compliance & Reporting

    • Support the Resourcing Director with compliance-related resource documentation
    • Maintain accurate records of resource assignments, hours, and utilization
    • Own the preparation of resource reports for leadership
    • Ensure all resource information is accurate, up-to-date, and properly documented in Workfront
    • Support leadership with clear, decision-ready summaries

QUALIFICATIONS:

  • 5-8+ years of experience in resource management, production coordination, project management, or agency environment
  • Proven experience with resource allocation and capacity planning fundamentals in a production or agency environment
  • Strong proficiency in resource management tools (Workfront experience highly preferred)
  • Excellent organizational and time management skills
  • Strong attention to detail and accuracy in data management
  • Excellent written and verbal communication skills
  • Ability to work effectively with cross-functional teams
  • Ability to manage multiple priorities and meet deadlines
  • Familiarity with production workflows (digital, print, experiential, and/or video) is a plus
  • Experience working in an agency or fast-paced production environment is preferred
  • Experience tracking and managing billable utilization in an agency or production environment
  • Comfort working with financial and operational data to support staffing and capacity decisions
  • Experience supporting production or delivery organizations with high client risk and tight timelines

#LI-MK1

US Pay Range

$65,000 - $80,000 USD

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