E Commerce Account Director
What We Do
We design, implement and optimize breakthrough content production models, delivering simplicity, efficiencies, and the connectivity and consistency of content that powers brand growth
Our flexible models combine content experience, production solutions, and global delivery.
We bring ideas to life in all mediums, all channels and all stages of the production process. We multiply and lead with innovative technologies including real-time 3D, virtual production, automation and generative content.
Who We Are
Born from the leading creative and media agencies and engineered for a data-driven world, we provide scaled content solutions, industry-leading content development, production excellence and unmatched global delivery capabilities.
You won’t find a more diverse set of clients or projects. We work in every medium in every market. You’ll deepen your expertise while stretching in new directions—with support.
We believe building a community that fosters growth, belonging, and connection is as rewarding as the work itself.
Come for the work. Stay for the people.
About the Role
We’re looking for a Senior Account Director to lead one of our key global ecommerce accounts, managing a multi-market content production ecosystem (content factory model).
This is a senior client leadership role with full business ownership, where you will:
- Act as the main strategic partner for the client
- Oversee delivery across markets and teams
- Drive commercial performance and operational excellence
You’ll work closely with Client Services, Operations and Production leads to ensure the model runs efficiently at scale.
Key Responsibilities
Client Leadership & Partnership
- Own senior relationships with key stakeholders (marketing, procurement, ecommerce/content leads)
- Lead governance, strategic conversations and long-term planning
- Build trust and position Omnicom as a key partner in the client’s content ecosystem
Business Ownership
- Own the account P&L, ensuring revenue growth and profitability
- Identify risks, inefficiencies and growth opportunities
- Drive sustainable business performance and account expansion
Team leadership & orchestration
- Lead a cross-functional setup (Client Leads, Brand Leads, Project teams)
- Ensure alignment across markets and functions
- Address structural challenges (resourcing, processes, ways of working)
Content factory evolution
- Continuously improve the content factory model (scalability, efficiency, quality)
- Drive transformation initiatives (automation, AI, workflow optimization)
- Partner with operations and production to implement improvement
What We’re Looking For
- 10+ years in account leadership / business direction roles (agency, production or content environment)
- Strong experience managing large, international clients with complex stakeholder structures
- Proven ability to lead large teams indirectly and drive cross-functional alignment
- Solid commercial acumen (P&L ownership, revenue growth, profitability)
- Experience in ecommerce and/or large-scale content production ecosystems
- Experience in beauty, luxury, fashion or retail is a strong plus
- Strong stakeholder management and influencing skills at senior level
- Fluent English (C1+). Spanish and/or French is a plus
Profile
- Senior, credible and confident client leader
- Strategic mindset with a pragmatic, hands-on approach
- Comfortable navigating complexity and ambiguity
- Strong focus on team performance, collaboration and sustainability
Success in the Role (First 6 Months)
- Strong, trusted relationships established with senior stakeholders in agency and client side
- Smooth and scalable execution of the content factory model
- Clear identification of key challenges and implementation of improvements
- Stable commercial performance and a roadmap for growth
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
A Quick Note on Email Safety
We care about your candidate experience and want to make sure you feel confident communicating with us. All official emails from our recruiting team will only come from the domains @Omnicomproduction.com or @omc.com —never from generic platforms like Webex. Your first interview will always be with a real person on our team, not an automated system. If something feels off, we encourage you to double-check before replying. You can reach us at recruiting@omc.com
We are committed to fostering an environment ripe for creativity and variety of thought and it starts with you.
All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
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