Director, Technical Operations

Dallas, Texas, United States

About the Role

The world’s most critical and most at-risk business applications have been neglected for far too long. Onapsis eliminates this blind spot by delivering cybersecurity solutions purpose-built for business-critical applications. Our customers rely on Onapsis to protect complex SAP and business application environments deployed across cloud, hybrid, and on-premise infrastructures.

As Onapsis scales its SaaS platforms while continuing to support a broad on-premise product catalog, Technical Operations is evolving into a platform-level production and release organization. We are seeking a Director of Technical Operations to own the reliability, security, tooling, and operational maturity of all production and customer-facing operational services.

Summary of the Role

The Director of Technical Operations owns end-to-end operational responsibility for Onapsis’ SaaS platforms and on-premise product catalog. This role leads DevOps, DevSecOps, SRE, Cloud Engineering, internal tooling and automation, release management, and shared operational services.

This leader defines how software is built, released, secured, deployed, and operated across cloud and customer-hosted environments, ensuring consistency, reliability, and scalability while respecting product boundaries and customer infrastructure ownership.

Key Responsibilities

  • Own full production environment operations across SaaS platforms, including availability, performance, reliability, security, and cost efficiency.
  • Own operational services, tooling, and release processes that support the on-premise product catalog, including build systems, release pipelines, update mechanisms, and deployment automation.
  • Lead and scale teams across DevOps, DevSecOps, SRE, Cloud Engineering, release management, and internal tooling/automation.
  • Define and operate CI/CD, infrastructure-as-code, and release management standards to ensure safe, repeatable, and auditable deployments across SaaS and on-prem products.
  • Establish SRE practices including SLOs/SLIs, error budgets, incident response, post-incident reviews, and operational readiness reviews.
  • Partner with Product Engineering to define clear boundaries between development ownership and production operations, including escalation, on-call, and handoff models.
  • Own operational tooling strategy, including observability, logging, alerting, tracing, automation frameworks, and developer productivity tooling.
  • Drive automation and self-service capabilities that reduce manual operations, improve reliability, and lower cost-to-serve across all delivery models.
  • Lead incident response for production issues, ensuring effective coordination with Technical Support, Engineering, Security, and executive stakeholders.
  • Ensure DevSecOps practices are embedded throughout the delivery lifecycle, including vulnerability management, secrets handling, access control, and compliance controls.
  • Own release governance, change management, and environment hygiene across all production and customer-facing environments.
  • Manage operational budgets, vendor and tooling selection, cloud cost optimization, and investment planning.
  • Advise executive leadership on platform risk, reliability trends, operational maturity, and scaling constraints using data-driven insights.

Competencies and Expertise

  • Production Systems Ownership: Deep experience operating enterprise-grade SaaS platforms and on-prem software at scale.
  • DevOps, SRE & Release Engineering: Strong foundations in CI/CD, infrastructure-as-code, SRE practices, and multi-model release strategies.
  • DevSecOps Leadership: Proven ability to embed security and compliance controls into pipelines, infrastructure, and runtime environments.
  • Tooling & Automation: Experience building internal platforms, automation frameworks, and shared services that support engineering and support teams.
  • Cloud & Hybrid Architecture: Hands-on familiarity with cloud platforms (AWS, GCP, Azure), networking, identity, and hybrid deployment models.
  • Cross-Functional Leadership: Ability to operate cleanly at the intersection of Engineering, Support, Security, and IT.
  • People & Org Design: Experience scaling global teams, developing senior technical leaders, and operating sustainable on-call and escalation models.
  • Executive Communication: Comfortable presenting operational risk, reliability posture, and investment tradeoffs to senior leadership.

Required Experience and Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
  • 10+ years of experience in Technical Operations, DevOps, SRE, or Cloud Engineering, including leadership of multi-team organizations.
  • Experience operating production systems for enterprise software deployed in cloud and customer-managed on-prem environments.
  • Proven track record of improving reliability, security, and operational maturity at scale.
  • Experience partnering closely with Product Engineering and Technical Support organizations.

Location

This role is open to candidates based in the United States or Romania. Hybrid or remote work arrangements may be supported based on location and business needs.

About Onapsis:

Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.

Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

 

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