Technical Writer

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Job Summary
We are seeking a skilled and detail-oriented Technical Writer to join our team. This role will be responsible for creating high-quality and user-friendly documentation that supports our platform features, processes, APIs, and user guides that helps our clients and internal teams understand and use our products and services effectively. The ideal candidate will have a strong grasp of technology, process definition, excellent writing skills, and experience with documentation tools and content management systems. This role will be hybrid, onsite 2 days/week out of our Conshohocken, PA office location.

Key Responsibilities

• Research, write, and update product documentation, including user guides, product overviews, API documentation, knowledge base articles, FAQs, and SOPs.
• Collaborate with Product Managers, UI/UX Managers, Technology partners, and business support teams to ensure our product content is complete, accurate, and up-to-date.
• Create and manage content for developer portals, help centers, and onboarding materials.
• Translate complex fintech and regulatory concepts (KYC, sanctions, real-time payments) into easy-to-understand content for various audiences.
• Incorporate visuals like diagrams, charts, and illustrations to enhance understanding.
• Maintain version control and ensure consistency across all documentation.
• Participate in documentation planning, review cycles, and content strategy development.
• Ensure all content aligns with industry standards, branding, style guidelines, and best practices in technical communication.
• Organize content in a structured, scalable, and searchable format.
• Continuously improve documentation processes, workflows, and information architecture.

Qualifications

• Bachelor’s degree in Business, Technical Communication, Computer Science, Engineering, or a related field.
• 2-5 years of experience as a technical writer or in a similar role, preferably in the payments or fintech industry.
• Proficiency with documentation and knowledge management tools such as Confluence, Microsoft Office, Miro, or similar.
• Excellent writing, editing, and proofreading skills, with strong attention to detail.
• Strong analytical, research, communication, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven experience working in an agile development environment and release management.
• Ability to manage both strategic planning and tactical execution.

Preferred Qualifications

• Experience working with Agile/Scrum environments.

The base salary range for this position is budgeted for $85,000-$95,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

#LI-Hybrid

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence