Quality Assurance Specialist

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: Under the Implementation Support group, the QA Specialist serves as the final gatekeeper, ensuring every program setup is accurate, compliant, and exemplifies the gold standard for client implementations before production release. In this paramount role, you will drive revenue growth and client satisfaction by leveraging a deep understanding of our capabilities and systems to validate payments programs, ensure branding guidelines and approvals are compliant, and continuously setting a standard for a best-in-class user experience. Your expertise in detailed validation and scoring of the audits will directly impact our growth engine, making you a critical contributor to our overall success.

This role is a hybrid role that will work onsite 2 days per week at our Plano, TX location. Occasional travel may be required as part of this position.

Responsibilities
• Conduct regular audits and inspections of client implementations and maintenance changes that are ready for Production Readiness.
• Follow protocols to score Go-live program for inspection and KPIs of Implementation Team
• Review and approve test plans, test cases, and test scripts.
• Participate in root cause analysis regarding escalations.
• Leverage industry, regulation, marketing and branding expertise to ensure all program materials strictly adhere to network guidelines, maintaining both brand integrity and regulatory compliance with precision.
• Maintain quality procedures for knowledge-based content.
• Develop and maintain an expertise of Onbe’s core solutions and products with a keen
• focus on client and cardholder touchpoints
• Monitor product and platform change management and apply to auditing methodologies and participate in beta testing on new features and functionality
• Perform other duties as required included such as program maintenance to update configuration, cardholder experience, and integrations
Skillsets:
• Accuracy of Audit - This role demands exceptional attention to detail across all audit areas, ensuring that configurations, assets, and the end-user experience align with the program scope defined by contractual obligations.
• Platform Expertise - This role demands an in-depth knowledge of various configuration tools to ensure that all settings are accurately aligned with product verticals, delivering precise cardholder experiences.
• Problem Solving and Analytics - Leverage data-driven problem-solving methodologies to detect configuration and process discrepancies, accurately score audits, and proactively flag recurring themes for cross-team enablement.
• Self-Management and Initiative. Must complete tasks efficiently, on-time and with clear direction.
• Communication Skills – Strong communication skills to explain technical and/or platform challenges.
• Decisive - takes initiative to independently resolve issues while discerning when to escalate challenges to management for timely resolution.
• Project Management – Executes on individual tasks and small project efficiently

Qualifications:
• Bachelor's degree
• 4+ years of experience in client onboarding configuration and quality assurance
• A Strong proficiency with Microsoft Word, Excel, and project management tool(s)

The base salary range for this position is between $54,990 to $68,250 with eligibility for an annual bonus.The actual base salary offered depends on a variety of factors, including but not limited to thequalifications of the individual applicant for the position, years of relevant experience,specific and unique skills, level of education attained, certifications or other professionallicenses held, business needs, and market demand. Our competitive benefits includesmedical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere,generous parental leave, and more! Our job titles may span more than one career level. Allcandidates are encouraged to apply. #li-hybrid

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence