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Director, User Experience

Plano, Texas, United States

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: We are seeking a Director, User Experience to join Onbe’s Product Management team. This position will lead the end-to-end user experience design process, from research and concept development to design execution and usability testing. You will mentor and lead a team of UX design team of up to two, ensuring that they have the tools and support they need to succeed. This is a partial player-coach role, where you will be expected to contribute design artifacts alongside the team as needed. This role will be based out of our Plano, TX office and will be onsite 2 days per week.

Responsibilities:

  • Develop and implement a comprehensive UI/UX strategy that aligns with Onbe’s vision and goals, fostering collaboration and innovation across cross-functional teams.
  • Establish and maintain UI/UX processes, methodologies, and guidelines to drive user-centric creation, ensure consistency, and streamline movements across build systems.
  • Lead the creation and management of a design system, ensuring adherence to design principles and seamless integration across development teams.
  • Establish and implement user research processes to guide invention decisions, incorporating user feedback, competitive analysis, and development thinking at the start of the development cycle.
  • Stay current with design trends and technologies to continuously improve user experience, applying best practices from within and beyond the financial services industry.
  • Drive innovative design solutions that address user, product, and business needs, while collaborating with stakeholders to align on strategies and goals.
  • Own and prioritize design projects, effectively leading resources and ensuring alignment with business objectives and user needs.
  • Use digital analytics, user testing, and stakeholder input to guide improvements, ensuring designs meet product goals and deliver exceptional user experiences.

Qualifications:

  • 7 + years proven experience in UX, including leadership roles in product design and development required.
  • Bachelors Degree or equivalent experience Required.
  • Demonstrated experience in developing and implementing successful UX strategies and practices, including both brand-new practices as well as strategies to implement enterprise-wide design system changes.
  • Strong knowledge of user-centric design principles and methodologies, including design thinking innovation techniques, generative user research and co-creation, rapid prototyping, usability testing, and accessibility standards.
  • Strong communication and collaboration skills to work with cross-functional teams, senior stakeholders, and external partners.
  • Solid domain knowledge in the financial services industry
  • Ability to work in a fast-paced environment and prioritize contending demands. Skilled at execution as well as conceptualization.
  • Proficient with standard design and development software such as JIRA, and Miro.

The base salary range for this position is between $145,700 to $180,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, Open PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence

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