Practice Coordinator

About Us:

OncoveryCare is an early-stage virtual healthcare company committed to fundamentally rethinking and transforming the landscape of physical and mental healthcare for cancer survivors. Our team is composed of cancer survivors, physicians, and experts in cutting-edge healthcare delivery. We believe that care after a cancer diagnosis shouldn’t end when treatment is over, and we provide an innovative, evidence-based approach to deliver patient-centered, whole-person support for survivors throughout the cancer journey.

Our vision is a world where living beyond cancer isn’t just “surviving”—it’s thriving.

A few tidbits about cancer survivorship: 

• There are over 18 million cancer survivors in the United States today—and that number is expected to grow to 26 million by 2040
• Cancer survivors experience a range of physical and mental health side effects from treatment 
• Survivorship starts at the moment of diagnosis and continues post-treatment—we are starting in the “transitions of care” phase post-treatment, when there is often not a specialized team to take over caring for the survivor moving forward

Our Guiding Principles:

• By survivors, for survivors: We build the survivor voice and experience into all that we do
• Clinical integrity and rigor: We prioritize evidence-based approaches and an integrated team to deliver the highest-quality care
• Trauma-informed care: We “meet survivors where they are” and respect their lived experience
• Changing the status quo: We are committed to radically reinventing how cancer survivorship care is designed, delivered, and experienced
• Transparency & inclusivity: Building a new frontier of cancer care is both hard and rewarding—everyone has a role to play, and fostering a positive and open team culture is our priority

About the Role:

As the Practice Coordinator, you will oversee the daily operations of OncoveryCare’s virtual clinic, ensuring seamless delivery of care and exceptional patient experiences. Reporting to the Director of Operations, you will manage administrative functions, care coordination, and process improvements, serving as a key resource for both clinical and operational teams. 

In this role, you will be responsible for handling critical workflows, addressing patient and provider needs, and maintaining operational excellence in delivering virtual survivorship care. The ideal candidate is passionate, resourceful, and brings a proven track record of successfully managing virtual clinic operations with a focus on quality outcomes and patient satisfaction.

What You’ll Do:

• Administrative Management: Manage patient-facing and clinical administrative tasks such as appointment reminders, addressing patient inquiries, faxing documents, and verifying insurance eligibility
• Care Coordination: Support with non-clinical care coordination, ensuring smooth patient enrollment, facilitating referrals, and closing communication loops
• Team Support: Serve as the go-to resource for clinical and operational teams, addressing questions and resolving issues effectively
• Workflow Improvement: Continuously review and enhance operational workflows, implementing solutions to improve efficiency and effectiveness
• Credentialing & Licensing: Coordinate credentialing and licensing applications and renewals with our vendor to ensure clinical team compliance and readiness
• Ad-hoc Support: Provide operational and administrative support to the team as they arise—with a start-up mindset of “all hands on deck”

How You’ll Thrive:

• Within the first 90 days, you will onboard with OncoveryCare’s team to understand our approach to survivorship care and clinical model, building a deep understanding of our administrative workflows and operational processes
• Within the first year, you will take ownership of day-to-day workflows and partner with leadership to refine and scale virtual clinic operations, ensuring seamless support for the growth of our clinical programs
• Long-term growth opportunity: You will have the chance to rapidly progress within a dynamic startup environment, playing a pivotal role in sharing the future of our clinic operations and making a lasting impact on the lives of cancer survivors

What You Will Need:

• 3+ years of healthcare practice management, administrative, or operations experience 
• Experience supporting clinical teams with a broad range of needs, such as conducting eligibility checks, facilitating referrals, communicating with patients, and answering billing questions
• Fluency working in different tech platforms, including EHRs
• Excellent communication and interpersonal skills, with the ability to effectively engage with patients, providers, and external stakeholders
• Comfort navigating ambiguity and proactive in seeking information and resources to drive progress amidst change
• Ability to independently drive work forward while collaborating effectively with diverse stakeholders

Compensation & Benefits:

• Competitive salary 
• Comprehensive medical, vision, and dental insurance
• 401k
• 4 weeks of paid PTO
• Annual WFH stipend
• Annual wellness stipend
• Team bonding & culture stipend

We know that diversity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. OncoveryCare is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.