Malawi Business Operations and Systems Coordinator (Fixed-Term)

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

About the Role

As the Business Operations Senior Coordinator, you will report directly to the Business Operations Lead and provide strategic leadership for the Process & Development (BSPD) team within the Business Operations (BizOps) department. You will oversee the development and implementation of streamlined processes, systems, and policies to enhance farmer-related products and services, ensuring seamless collaboration with Field Operations and Logistics. Your role involves supervising the core program, as well as additional initiatives like retail shops and buybacks, while driving continuous improvement and innovation.

This position is based in Zomba, Malawi, and follows a hybrid work model, combining both onsite collaboration at our office and remote work flexibility.

Responsibilities

Enrollment Support:

• Oversee the setup of bundle configuration forms, ensuring alignment with CLIF bundle configurations.
• Collaborate closely with Field Operation team and Tech teams for Field Smart App setup, including thorough testing.
• Regularly review and update seasonal Terms & Conditions and establish a well-maintained enrollment and adoption dashboard.

Input Forecasting & Distribution Support:

• Work closely with the Business Operations Lead to forecast inputs for each season, considering factors such as enrollment data and inventory planning.
• Collaborate with the Logistics team for delivery document preparation and IDS/TMS entry.
• Continuously analyze enrollment data to optimize input orders and support distribution procedures.

Retail & Buyback Management:

• Ensure proper setup of backend systems for mobile money merchant accounts and inventory management systems (Odoo).
• Conduct daily sales/paybill reconciliation and quality control checks.
• Regularly reconcile inventory in collaboration with Logistics and Finance.
• Oversee the creation of contracts/receipts and Google/KOBO forms for sales in partnership with Field Operations

Product Support:

• Manage loan forgiveness, maintain the debt cancellation dashboard, and prepare finance reports.

Additional Functions: Manage NBS mobile banking transition, identify process improvements, collaborate with global teams, ensure data quality, communicate CLIF changes, and perform general project management tasks.

Management Responsibilities:

• Directly manage and mentor 3 staff members.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Degree in Business Administration, Accounting, Finance, Audit, Statistics, or a related field.
• Strong Project Management, strategic, and operations experience.
• Minimum 3 years of experience in process development, project management, or a related field, with at least 1 year in a leadership role.
• Proficient in utilizing advanced Excel or Google Sheets functions (e.g., VLOOKUP, INDEX/MATCH, PivotTables) to analyze complex data sets and create intuitive visualizations for decision-making.
• Proficiency in managing various business operations systems, including Odoo, Fineract, FieldSmart, and Kobo Toolbox, to effectively oversee organizational processes, financial management, and data collection.
• Strong experience in stakeholder management, building strategic partnerships, and leading cross-functional teams.
• English and Chichewa fluency required.

Preferred Start Date

As soon as possible

Job Location

Zomba, Malawi

Benefits

Health insurance, paid time off 

Contract Duration

1 Year (Renewable)

Eligibility

This role is only open to citizens or permanent residents of Malawi.

Application Deadline

18 December 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.