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Malawi Credit & Repayment Data Snr Coordinator (Fixed-term)

Zomba, Malawi

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

Our Malawi program, founded in 2016, provides more than 670,000 farmers with quality farm supplies and training. Our office in Malawi is located in Zomba, in the country’s south. One Acre Fund works in Malawi’s southern region, which has the highest concentration of smallholder farmers in the country.

About the Role

Seeking a meticulous data integrity professional to minimize operational risk and strengthen farmer trust by serving as the central manager for the integrity, accuracy, and timely reconciliation of all client credit and repayment transactions.

Responsibilities

Financial Data Reconciliation and Integrity (Central Focus)

  • Act as the primary reconciliation and quality checker for farmer credit and repayment data, ensuring accuracy across all systems.
  • Proactively manage and follow up with external partners (e.g., NBS Bank, MNOs) to secure timely transaction reports (e.g., daily reports by 8:00 AM) to prevent and resolve reconciliation delays.
  • Ensure accurate and timely daily MNO payment reconciliations, including correcting invalid payments.
  • Investigate and resolve TNM/Airtel reconciliation issues and transaction report delays.
  • Manage Monthly CLIF/Bank reconciliation and Monthly Receivable reconciliation.
  • Manage Post-audit corrections on credit/repayment, Post-Audit write-offs/push to payroll.
  • Conduct regular all-season CLIF data anomaly checks (weekly) to ensure accurate client data and flag all discrepancies to management.
  • Manage large-scale data cleanup efforts, including coordinating the transfer of confirmed farmer payments from the COCA savings account to active loans.
  • Identify and resolve Odoo and Fineract issues, specifically focusing on the elimination of duplicate loans.

Payment Reversal and Refund Processing (Key Transaction Management)

  • Act as the central manager for payment reversal handling for Field Operations, unique number checks for Group Leaders (GL) payments, and refunds payment.
  • Manage and process client refunds (phase 1 & 2) and conduct Refund postmortem analysis.
  • Execute End of Season Defaulter and group liability banning actions.
  • Perform seasonal CLIF actions such as site merging, overpayment transfers, site activation/deactivation, and input delivery locking.

Client Data & System Quality Oversight

  • Monitor system performance (e.g., USSD, Fineract, FieldSmart), conduct system audits, produce reports with recommended improvements, and proactively troubleshoot and resolve system sync failures and credit mismatches between Field Smart, Fineract, and Odoo (e.g., during enrollment).
  • Review and work on tickets submitted through Zendesk via the customer service hotline and complete data changes in CLIF as requested by the field team (via FO hotline or tracker submission).
  • Prepare and generate Client Repayment Progress reports (CRPRs), Group Repayment Progress Reports (GRPRs), and Client Level Notices.
  • Review and process Yield & funeral insurance claims following given procedures and timelines, ensuring complete documentation.
  • Actively coordinate with the field team to resolve and collect missing or invalid client data points, such as National IDs, phone numbers, and gender information.

Project Support and Training

  • Coordinate complex User Acceptance Testing (UAT) plans (e.g., for refund tool or CLIF) and manage stakeholders to ensure project deadlines are met.
  • Train Customer Engagement (CE)/FOPS on POP search.
  • Draft or revise training documents and facilitate trainings to the field team during Field Officer meetings, enrollment, and input delivery boot camps on Biz Ops-relevant topics.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • Advanced Technical Data Management and Analysis Skills: Expertise in writing SQL queries, and performing complex analysis to reduce external dependencies.
  • Data Quality Assurance: Expertise in ensuring data integrity and reliability across systems.
  • Good knowledge of Financial and Accounting concepts.
  • Experience with support platforms - Jira, Zendesk, Kissflow.
  • Medium to high-level skills in analytics tools such as Rstudio, Python, and Excel.
  • People Management experience.
  • Bachelors Degree in Accounting, Finance, Business Administration, or related area
  • Good knowledge of Financial and Accounting concepts.

Preferred Start Date

As soon as possible

Job Location

Zomba, Malawi

Benefits

Health insurance, paid time off 

Contract Duration

1 year

Eligibility

This role is only open to citizens or permanent residents of Malawi.

Application Deadline

23 September 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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