Nigeria Client Database Management Coordinator

About One Acre Fund

Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions.

The Nigeria program, established in 2018, is headquartered in Minna, Niger state. We’re currently serving over 100,000 unique farmers across the state via our inputs on credit ‘Core’ program, inputs on cash ‘Retail’ program, and have a free tree seedling distribution ‘Agroforestry’ program. To learn more about our work, look at our Nigeria program blog.

About the Role

Our client Data Management Coordinator oversees all important client data management and works with our core operations daily. You will design innovations that support our in country Business Operations teams and partner departments. You will report directly to the Business Analysis Coordinator.

Responsibilities

• Data Management
  • Manage clients' data across the lifecycle of the clients (enrolment to repayment)
  • Maintain accurate and up-to-date clients' data
  • Handle data analysis requests from partner departments for strategic decision-making or external requirements
• Team Management and Communication
  • Directly Manage 3-4 CDM data officers
  • Represent CDM in meetings whenever your manager is not available or when assigned to
  • Facilitate training for the Field Officers on the use of OAF productivity applications
• Operational Management
  • Evaluate and come up with system or process improvements to better handle client repayments, resolve client issues on repayment
  • Reconcile clients' repayments on clients' database with the bank record periodically
  • Support operational audit
• Customer Service
  • Set achievable targets and process improvements to help in attaining Service Level Agreement
  • Ensure that we meet 100% of the Service Level Agreement throughout the year

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 1 -2 years experience in databases/data warehousing and SQL or a statistical programming language (STATA, R, Python)
• Bachelor's degree in a relevant field such as Data, Stata, Computer Science, or relevant work experience.
• Desire to take on technical challenges
• Understanding of advanced formulas in Excel
• Microsoft Office and G-suite proficiency
• Can scope a deliverable after speaking to team members
• Can take feedback, and willing to admit mistakes
• Can run trainings, meetings and demos non supervised
• Language: Fluent in English; Hausa and Nupe will be an added advantage

Preferred Start Date

As soon as possible

Job Location

Minna, Nigeria

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Nigeria

Application Deadline

05 October 2024

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.