Nigeria Audit Operations Coordinator

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

The Nigeria program, established in 2018, is headquartered in Minna, Niger state. We're currently serving over 100,000 unique farmers across the state via our inputs on credit 'Core' program, inputs on cash 'Retail' program, and have a free tree seedling distribution 'Agroforestry' program. To learn more about our work, look at our Nigeria program blog.

About the Role

The Operations Audit and Case Investigation Coordinator will be part of the Operations Audit & Case Investigation team in the Systems department. Your role will focus on preventing, and investigating fraud, harassment, and discrepancies in farmer transactions. Your role will involve auditing field operations for accuracy and transparency, leading investigations into suspicious activities, and collaborating with departments to address misconduct. You will report to to the Business Analysis Specialist, the coordinator ensures the integrity of operations.

Responsibilities

• Case Management and Fraud Detection
  • Oversee and supervise the investigation and resolution of all fraud and farmer harassment cases.
  • Review investigation findings reports, ensuring they are completed according to internal service level agreements.
  • Investigate farmer refund payments, input deliveries, and related issues, identifying anomalies. Oversee cases such as fraud, staff misconduct, and package discrepancies.
  • Develop and implement training programs on fraud deterrence and indicators Field Leaders and farmers.
  • Manage field visits and collaborate with the team to collect written statements, evidence, and reports from involved parties for fraud investigations.
• Operations Audit
  • Coordinate scheduled and unscheduled site audits, ensuring that all sites are audited at least once per season.
  • Oversee inventory counts and audits across warehouses, market access stores, and RRT outlets.
• Team Management and Process Improvement
  • Manage 1-2 Operations Audit & Case Investigation Supervisors providing guidance, training, and performance monitoring.
  • Collaborate and coordination with Field teams, client-facing teams, and other departments to ensure swift case resolution and prompt task execution.
  • Identify process gaps and develop tools to improve audit and fraud investigation efficiency.

Benefits

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor's degree in Business Administration, Finance, Accounting, Auditing, Law or any other relevant field.
• 2+ years of experience in fraud investigation, audit, or compliance roles.
• Experience leading audit/investigation teams with project management capabilities.
• Excellent report writing and documentation skills, with clear, actionable recommendations.
• Proficient in identifying fraud patterns and discrepancies through data analysis of large datasets.
• Proficient in Excel, Google Sheets, and Google Docs.
• Committed to confidentiality, impartiality, and ethical standards throughout Audit/investigative processes.
• Language: Fluent in English, Hausa or Nupe.

Preferred Start Date

As soon as possible

Job Location

Minna, Nigeria

Benefits

Health insurance, paid time off

Eligibility

This role is only open to citizens or permanent residents of Nigeria.

Application Deadline

19 May 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization's mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.