Rwanda Field Data Verification Special Investigations Supervisor

About One Acre Fund

Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

Our Rwanda program, founded in 2007, operates under the local brand Tubura. We have more than 3,200 staff located in all four Rwanda provinces and Kigali. Together, we directly serve more than 790,000 farmers. To learn more about our work, look at our Rwanda program blog for more information.

About the Role

You will help uphold client protection standards and ensuring the accuracy and integrity of the whole investigation process.  You will be a part of the Field data Verification Team in the Business Operations and will report directly to the Field Data Verification special investigations Coordinator. This role is based in Rubengera HQ and is hybrid Field and Office based.

Responsibilities

• Investigate reported violations of Client Protection policies and prepare comprehensive reports following team guidelines.
• Investigate incidents related to Solar Lamp fires and stolen site stock inputs, delivering detailed reports within agreed timelines.
• Perform special investigations as assigned by the manager, ensuring analysis.
• Ensure accurate, detailed investigation reports and maintain transparency throughout the investigation process.
• Work with Hotline, Tubura, and CDM teams, and coordinate with other departments for investigations that require interdepartmental collaboration.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 1+ experience working with smallholders farmers or Field Teams.
• Conduct investigations on Client Protection policy violations and prepare detailed reports as per management guidelines.
• Investigate incidents related to Solar Lamp Fires and ensure report submission within agreed timelines.
• Perform investigations on stolen inputs from site stock and provide their reports.
• Undertake special investigations as directed by the manager to address urgent issues.
• Conduct preliminary assessments before field investigations, discussing initial findings and plans with the manager.
• Provide accurate estimates for investigation duration and expenses, ensuring resource availability before investigations.
• Collaborate with Hotline teams to address open cases in Zendesk that require field investigation.
• Produce detailed, transparent investigation reports that meet predefined Service Level Agreements (SLAs)

Preferred Start Date

As soon as possible

Job Location

Rubengera, Rwanda

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Rwanda

Application Deadline

08 April 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.