Payments Review Coordinator

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

Our Rwanda program, founded in 2007, operates under the local brand Tubura. We have more than 3,200 staff located in all four Rwanda provinces and Kigali. Together, we directly serve more than 790,000 farmers. To learn more about our work, look at our Rwanda program blog for more information.

About the Role

The Payments Team is seeking someone passionate about conducting comprehensive reviews of all assigned payments to ensure strict adherence to One Acre Fund policies and regulatory requirements.

The Payment Reviewer will be the exclusive contact for requesters, as well as making faster and more accurate payments, using the systems that enhance efficiency, and providing the best customer service. You will report to the Senior Payment Approver.

Responsibilities

Payments reviews

• Review staff-related expenses against a predefined per diem rate per country assigned
• Review casual payments and vendor payments on all payments platforms to ensure that are supported by relevant documents
• Review all other types of payments coming to finance (farmer, wallets)
• Ensure that Taxes are applied correctly where applicable

Communication to requesters

• Contact approvers or requesters to follow up on non-compliance or rejected payments.
• Communicate with Finance clients for any changes that may affect their payments
• Be the interface between Finance and OAF departments

Resolve payment issues/errors/failures.

• Oversee the resolution of all payment errors or failures.
• Collaborate with the technology team and other internal/external partners required for resolving escalated issues or payment failures.
• Follow up on all kinds of payment issues either from the requesters or from the payment administrators and approvers

Propose, report and implement payment process improvements

• Propose payment improvements identified during the review process.
• Promptly report any system errors by raising a Jira ticket or using any other channels so that they are solved quickly to ensure good service to our customers.
• Implement payment improvements as assigned by the team lead.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• A university degree in Finance, Accounting, or other related fields.
• 2+ years of professional work experience in Finance or a related area

Preferred Start Date

As soon as possible

Job Location

Kigali, Rwanda

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Rwanda.

Application Deadline

15 September 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.