Zambia Behavior Change Coordinator (Renewable)

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

In Zambia, our focus is on agroforestry. We provide farmers with a package of different tree varieties providing farmers with a range of benefits including improved soil fertility. In the longer term, we also plan to help farmers generate income through the carbon credit market. We are headquartered in Kabwe and operate in the Central Province and parts of Southern Province where most people rely on agriculture for their livelihoods. To learn more about our work, look at our Zambia program blog.

About the Role

We are seeking a passionate professional with a background in social behavior change, community engagement, or human-centered program design to join our team as Farmer Retention and Behaviour Chnage Coordinator in Kabwe. In this role, you will work to deeply understand the farmer experience across the program lifecycle and design targeted strategies that drive continued participation and satisfaction.

Your primary focus will be on understanding why farmers disengage and implementing client-centered, behavior-informed interventions that improve retention and long-term impact. While data analysis is part of the role, we're particularly interested in candidates who can combine insights with a strong understanding of what drives human behavior and decision-making in rural or low-income contexts.

Responsibilities

• Farmer Engagement & Behavior Insights (Primary)
  • Capture detailed farmer journeys from registration to planting, using field visits, interviews, and community feedback to understand motivations and drop-out drivers.
  • Conduct qualitative research (surveys, focus groups, interviews) to uncover the behavioral, social, and environmental factors influencing farmer decisions.
  • Work closely with farmer-facing teams to understand how program design and delivery affect client satisfaction and retention.
  • Develop profiles and behavior patterns of different farmer types to guide program improvements
• Strategy & Program Design
  • Design, test, and iterate behavioral interventions that improve farmer retention, satisfaction, and engagement.
  • Develop seasonal and long-term retention strategies using a human-centered, data-informed approach.
  • Collaborate with field staff and training teams to embed behavior change strategies into farmer touchpoints.
• Data Tracking, Reporting & Analysis (Secondary)
  • Work with the MEL/data teams to analyze farmer retention trends and support in building feedback systems.
  • Monitor key performance indicators related to retention, farmer satisfaction, and the success of behavior change strategies.
  • Provide regular reports to field and program teams to drive learning and continuous improvement.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Degree in social science, development studies, behavioral science, or related field.
• 2+ years of experience in community development, client behavior change, human-centered design, or rural outreach programs.
• Demonstrated experience conducting qualitative and participatory research—especially with rural or low-income communities.
• Ability to translate research findings into practical strategies and program improvements.
• Comfort using basic data tools (Excel or Sheets) to support insights.
• Strong interpersonal, facilitation, and storytelling skills—able to translate farmer experiences into action.

Preferred Start Date

As soon as possible

Job Location

Kabwe, Zambia

Benefits

Health insurance, paid time off 

Contract Duration

Renewable

Eligibility

This role is only open to citizens or permanent residents of Zambia.

Application Deadline

13 August 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.