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Part-Time Installer Support Specialist

United States-Remote

Be part of the Technology Revolution!

At OneEthos, we are redefining what a purpose-driven fintech startup looks like. Founded and built by community bankers to put best-in-class digital solutions to work for technologically underserved community financial institutions, we help strengthen their digital channels and grow loans and deposits profitably and responsibly while generating positive social, environmental, and financial returns. 

Our remote first team of Software Engineers, Growth Accelerators and Partner Success Facilitators proves every day that ethical solar financing, building best-in-class technology and trailblazing impact banking solutions not only can but do go hand in hand. We don't just support environmental and social causes—we're built on them.

Welcome to the Movement

You are joining a team of driven, mission-aligned individuals ready to make an impact. They share your passion for sustainability, your ability to thrive in a fast-paced environment—and, just like you, want to be part of something bigger!

We are goal-getters, go-getters, and changemakers. We celebrate wins, tackle challenges head-on, and push the boundaries of what can be achieved when technology and finance seamlessly integrate. We are fueled by purpose and growth, and with you on board, we will reach new heights in achieving our lofty goals.

What to Expect as a Part-Time Installer Support Specialist:

You're about to embark on a bold, challenging, and game-changing journey. As a Part-Time Installer Support Specialist, you’ll assist by supporting loan applications throughout the application, documentation, funding, and servicing processes.

What You’ll Contribute in This Role:

Loan Application & Funding Processing

  • Review and validate documents submitted as part of the loan application and funding process, including contracts and other required project documentation.
  • Assist with processing and tracking loan application and funding requests.
  • Review documentation for completeness and identify missing or additional information needed.
  • Maintain accurate project notes and documentation within internal systems.
  • Escalate complex issues, discrepancies, or exceptions to the appropriate team member.

Installer Support & Project Coordination

  • Respond to installer support requests and assist installers with questions regarding applications, project requirements, documentation, and funding.
  • Follow up with installers regarding outstanding documents or project requirements.
  • Support the team with administrative tasks associated with installer onboarding, project processing, funding, and ongoing account support.

Champion Our Mission, Protect What Matters

  • Uphold OneEthos’ ethical solar principles and core values.
  • Develop deep knowledge of OneEthos products and contribute to new product development.
  • Embrace our mission and sustainability practices; embody a commitment to environmental, social, economic, and racial justice.
  • Apply curiosity and interest in our core values and pursue education related to sustainability practices.
  • Recognize the importance of protecting the organization and our customers.

What You’ll Leverage in This Role:

Education and Experience

  • 0-3 years of experience in the job force; experience in a client centric, high-volume role, ideally in a remote environment strongly preferred.
  • Excellent communication and active listening abilities.
  • Quick learner with a tech-savvy mindset.
  • Ability to thrive in a fast-paced, startup environment.
  • High attention to detail and independent judgment.

Entrepreneurial Self-Starter – You take charge of your work product and take pride in delivering consistently great and measurable results. You learn quickly, solve problems efficiently, and work well independently, under limited direction and supervision, exercising independent judgement, referencing available resources, and demonstrating a high level of accuracy and attention to detail. A high-pace and high-performance environment excites you and you thrive on defined expectations.

Organization & Efficiency Guru – You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency.

Master Communicator – Whether it’s in-person, on camera, phone, or chat — you communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and engage stakeholders at all levels efficiently and tactfully. You masterfully build relationships and develop business with strong influencing and decision-making skills.

Tech-Forward Thinking – You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies.

Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed.

How We Work Together at OneEthos

At OneEthos, we believe that how we work is just as important as what we do. Every team member is expected to deliver high-quality results on time–whether independently or in collaboration with others. You’ll be part of a supportive, mission-driven team where professionalism, communication, and collaboration are key to our collective success. We are also committed to providing tobacco free environments to all employees and follow a zero-tolerance policy on smoking and other tobacco related consumption.

What to Expect in Your Work Environment

  • Remote role within the United States; Eastern Standard Hours.
  • Occasional U.S. travel for company events.
  • Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance.
  • Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs.

The Hiring Process

Application must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team.

Our process follows the Topgrading Methodology — we hire A-Players through a structured, transparent process that includes:

  • Cognitive and personality assessments
  • An application form spanning your full education and work history
  • 3 conversation stages with key team members- get to know us!
  • Credit and background checks conducted before the final interview
  • Final Step: Connect us with former mentors and managers of our choice for reference chats.

We do not offer visa sponsorship and will not pursue candidates without valid work authorization.

Pay Transparency

The base pay for this role starts at $25/hr and is commensurate based on experience required in the role.

Equal Opportunity Statement:

At OneEthos, we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9

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