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Solutions Engineer (Remote)

Atlanta, Georgia

Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We use these values to determine success within every facet of our business. At 1Path, we want our employees to have a fulfilling career. We continue to show our commitment to this by offering competitive benefits, compensation, and development opportunities.

About 1Path  

1Path is a true end-to-end IT provider. As a trusted IT provider for over 15 years, 1Path is the single source for comprehensive technology support for our clients: from the design/build stage through 24x7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management.   

Our company foundation is built on Integrity, Excellence, Accountability and Teamwork.  These four core values support our vision and shape our culture.  We live by them every day, measure our success, and continually grow. At 1path we want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. If you want to be an integral part of a rapidly growing, cutting-edge technology company with huge growth potential, 1Path is the one choice for you.  

   

About the Role  

At 1Path, our clients rely on us to support, maintain, and grow their IT infrastructure as they grow their own business’.  In addition, our new prospects look to 1Path to provide engaging discovery in order to understand their business challenges and requirements while providing solutions that meet these needs.  In this role, the successful individual will generate solutions for clients and prospects evaluating 1Path’s core IT Services. They will work in conjunction with a dedicated team of Sr. Account Executives to evaluate customer and prospect challenges in order to provide proposals for managed services and projects. A Solutions Engineer at 1Path is extremely inquisitive, passionate about solving challenging problems, hungry for building relationships, and thrives in a highly complex technology environments.   

   

   

Job Description  

  • Grow 12-month annual recurring revenue. This will be achieved by generating:    
  • Hone knowledge of technology landscape 
  • Research technology and trends for client/prospect needs   
  • Conduct effective discovery of client current state 
  • Bring thoughtful information about the marketplace to 1Path’s leadership so that we may rapidly advance our go-to-market strategy    
  • Drive thoughtful solutions to clients by creating a clear roadmap from the defined current state to the client’s desired state.    
  • Lead from within and negotiate internally to guide 1Path’s product development lifecycles based on market demand.  

   

Preferred Qualifications  

  • 5+ years designing and deploying and/or supporting customer IT environments  
  • 3+ years in IT client account management or equivalent experience  
  • 2+ years as a Solutions Engineer in IT Managed Services 
  • Experience supporting a minimum of 2 sales representatives with demonstrated successes overachieving quota  
  • Experience solutioning a wide range of technologies for holistic IT & Security including:  
  • Public & Private Cloud  
  • IAM  
  • Endpoint Management  
  • Network & Server Architecture  
  • Threat Prevention & Detection  
  • Help Desk  
  • Telephony  
  • Email & Cloud Collaboration 
  • Disaster Recovery & Business Continuity 
  • Highly organized and proficient in CRM SaaS platforms  

   

Soft Skill Requirements  

  • Excellent customer service skills  
  • Ability to work independently and as part of a team – a “self-starter”  
  • Avid learner in constant pursuit of learning more about technology to better advise clients  
  • Ability to work through a variety of methods including mail, Microsoft Teams, telephone, and via chat channels  
  • Excellent verbal & written communication skills   
  • Demonstrate strong analytical, evaluative, and problem-solving abilities and flexibility with ability to multitask in fast-paced environment  
  • Ability to correctly assess a situation and come up with a logical resolution and seek assistance if required  
  • Ability to diligently create and maintain clear and concise documentation   
  • Ability to clearly relay technical data to non-technical individuals   
  • Strong attention to detail  
  • Strong time management skills  

   

What We Offer

  • Base salary estimated range between $90,000 to $120,000 annually plus commissions. The final base salary offer will be determined after reviewing relevant factors, including but not limited to skill sets and relevant experience. 
  • Comprehensive health benefits including medical, dental, vision, life insurance, disability and Employee Assistance Program. 
  • 401K with Company Match  
  • 15 Paid Holidays Per Year + 5 Floating Holidays
  • Access to Telemedicine Services 
  • Voluntary Benefits: Accidental Injury, Critical Illness, Hospital Indemnity, Pet Insurance, Home/Auto Insurance  
  • $400 Annual Learning & Development Fund
  • Paid Parental Leave Program

Please Note: 1Path is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.

1Path provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, 1Path will provide reasonable accommodations for qualified individuals with disabilities.

 

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