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Manager, Service Delivery (Remote)

Atlanta, Georgia

Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We use these values to determine success within every facet of our business. At 1Path, we want our employees to have a fulfilling career. We continue to show our commitment to this by offering competitive benefits, compensation, and development opportunities.

 

About 1Path:

1Path is a true end-to-end IT provider. As a trusted IT provider for over 15 years, 1Path is the single source for comprehensive technology support for our clients: from the design/build stage through 24x7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management.  

Our company foundation is built on Integrity, Excellence, Accountability and Teamwork.  These four core values support our vision and shape our culture.  We live by them every day, measure our success, and continually grow. At 1Path we want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. If you want to be an integral part of a rapidly growing, cutting-edge technology company with huge growth potential, 1Path is the one choice for you. 


About the Role:

As a Service Delivery Manager at 1Path, you will play a pivotal role in overseeing and optimizing the delivery of our services to client. You will collaborate with cross-functional teams, establish and maintain strong relationships and ensure that service delivery meets or exceeds client expectations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering high-quality services.  


Responsibilities and Duties:

Client Relationship Management 

  • Establish and nurture strong relationships with clients to understand their needs and expectations.
    • Serve as the main point of contact for clients, addressing concerns, and ensuring overall satisfaction 

Service Delivery Oversight 
• Lead and coordinate service delivery teams to ensure the timely and effective delivery of services 
• Monitor key performance indicators (KPI's) to assess service delivery performance and identify areas for improvement 
• Develop and implement strategies to enhance service delivery efficiency and effectiveness 
 
Team Collaboration 
• Collaborate with internal teams, including operations, IT, and customer seaport, to align service delivery with client requirements 
• Foster a collaborative and positive working environment to promote teamwork and accountability 
 
Continuous Improvement 
• Identify opportunities for process improvement and efficiency gains in service delivery 
• Implement best practices to enhance overall service delivery capabilities  
 
Reporting and Analysis 
• Prepare regular reports on service delivery performance for internal client review 
• Conduct Data Analysis to identify trends and areas for improvement 

 

Qualifications and Soft Skills  

  • Proven experience in Service Delivery Manager or similar role
    • Strong understanding of service delivery processes and best practices
    • Excellent communicator and interpersonal skills. 
    • Demonstrated ability to build and maintain strong client relationships 
    • Analytical mindset with the ability to use data for decision-making. 
    • Leadership skills with the ability to motivate and inspire teams. 

 

What We Offer:

  • Base salary estimated range between $85,000 to $100,000 annually. The final base salary offer will be determined after reviewing relevant factors, including but not limited to skill sets and relevant experience. 
  • Comprehensive health benefits including medical, dental, vision, life insurance, disability and Employee Assistance Program. 
  • 401K with Company Match  
  • 15 Paid Holidays Per Year + 5 Floating Holidays 
  • Access to Telemedicine Services 
  • Voluntary Benefits: Accidental Injury, Critical Illness, Hospital Indemnity, Pet Insurance, Home/Auto Insurance  
  • Annual Learning & Development Fund
  • Paid Parental Leave Program

 

Please Note: 1Path is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.

1Path provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, 1Path will provide reasonable accommodations for qualified individuals with disabilities.

 

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