System Administrator I - Deployments

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection — values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do.

We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what’s right—not just what’s easy—while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team.

At RedHelm, we don’t just build technology—we build trust, deliver impact, and lead with purpose.

 

About the Role

The System Administrator I – Deployments (SA1) is responsible for the configuration, deployment, and support of customer hardware, primarily laptops, from our Atlanta-based warehouse. This role supports the full lifecycle of device deployment—from setup and configuration in our lab to post-delivery follow-up with end users to ensure a seamless experience. The SA1 will also manage user setup in systems such as Active Directory, Intune, and other MDM platforms, and must have hands-on experience with Microsoft 365.

 

Key Responsibilities:

• Configure and prepare laptops and other devices for deployment to end users based on customer specifications.
• Work onsite in the Atlanta warehouse and lab environment alongside peers to manage hardware and maintain accurate asset tracking.
• Follow up with end users post-deployment to verify successful login, setup, and address any configuration or access issues.
• Perform user provisioning and administration in Active Directory, Microsoft Intune, and other MDM platforms.
• Manage Microsoft 365 user licensing, assignments, and basic troubleshooting.
• Maintain accurate and up-to-date documentation of deployment procedures, device configurations, and client-specific requirements.
• Provide tier-1 and tier-2 technical support during and after deployment, including software installations and basic troubleshooting.
• Log and manage support tickets in the internal IT ticketing system, following up to ensure timely resolution.
• Escalate complex issues to senior technicians or engineering teams as needed.
• Maintain adherence to internal IT policies, asset management practices, and data privacy standards.
• Continuously contribute to process improvements and documentation enhancements.

 

Required Qualifications:

• 1–3 years of experience in a technical support, help desk, or system administration role.
• Experience configuring and deploying Windows-based laptops and workstations.
• Solid understanding of Active Directory, including user creation, group policy basics, and password resets.
• Hands-on experience with Microsoft Intune and/or other MDM solutions.
• Proficiency in Microsoft 365 administration, including user management and licensing knowledge.
• Familiarity with imaging, device provisioning, and basic scripting is a plus.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Excellent communication and customer service skills, especially in end-user support scenarios.
• Ability to manage time effectively in a fast-paced, high-volume deployment environment.
• Comfortable working both independently and collaboratively in a team setting.

 

Preferred Qualifications:

• Experience working in a Managed Service Provider (MSP) environment.
• Previous experience with IT Asset Management (ITAM) tools and warehouse/lab environments.
• Basic understanding of security and compliance best practices for end-user devices.
• Familiarity with HaloPSA, ServiceNow, or similar ticketing systems.

 

Work Environment & Physical Requirements:

• This is a full-time on-site position located in our Atlanta office and warehouse.
• Must be able to lift and move computer equipment (up to 50 lbs).
• Regular use of computers, hand tools, and other equipment required for device setup and troubleshooting.

• Provide technical support to clients on a recurring and ad-hoc basis during the deployment process.
• Create and maintain clear and concise deployment-related documentation.
• Perform helpdesk and system administration duties for a wide range of customers.