New

Senior IT Operations Engineer

New York, New York

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

We’re looking for a skilled and motivated Senior IT Operations Engineer to join our IT Operations Team. Reporting to the IT Director, this role focuses on delivering exceptional IT services while ensuring the stability, security, and scalability of our IT systems. You’ll lead IT projects, troubleshoot and resolve technical issues, drive process improvements through automation and integration, and implement solutions that enhance business operations and user experience.

Your Mission

IT Services Delivery & Support

  • Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements.
  • Diagnose and resolve Windows and macOS hardware, software, and network issues through user consultation and system analysis.
  • Administer, enhance, and support IT systems and applications (e.g., Entra ID, MDM) to ensure seamless integration and usability for all users.
  • Configure, install, and monitor IT systems, maintain accurate inventory and asset records, and document best practices, ensuring all incidents, service requests, and changes are logged effectively.

Technology Solutions & Projects

  • Lead IT projects from inception to completion, ensuring alignment with business goals, efficient execution, and successful delivery.
  • Design, build, and implement technology solutions that enhance system performance, user experience, and organizational scalability using innovative tools and techniques.
  • Develop and deploy custom solutions for SaaS productivity and collaboration tools to streamline workflows and enhance productivity.
  • Configure and maintain on-site office technologies such as meeting spaces, security systems, and enterprise networks.
  • Ensure secure and efficient deployments, system configurations, and policy enforcements by actively planning, testing, and executing solutions while making key decisions on best practices and strategic implementation.
  • Collaborate with and mentor IT team members, fostering a culture of innovation, knowledge-sharing, and continuous improvement.

You Are

You’re a tech-savvy, resourceful problem-solver with a passion for delivering exceptional IT services. Your curiosity drives you to learn and creatively apply new concepts, while your communication and interpersonal skills ensure that user needs are addressed with professionalism and empathy. The ideal candidate is self-motivated and proactive, thriving in a dynamic environment where they can lead initiatives such as developing IT systems, delivering IT services, and creating sustainable practices and processes.

Your Experience Includes

  • 5+ years of experience in IT Support, IT Operations, or a similar technical role in a global company.
  • Proven track record of independently leading and executing IT projects, making strategic technical decisions, and ensuring successful stakeholder alignment and project outcomes.
  • Strong expertise in configuring, deploying, and supporting Windows and macOS endpoints and their MDM platforms.
  • Extensive experience managing Microsoft Entra ID, Microsoft 365, and SaaS solutions such as Jira, Confluence, and Zoom.
  • Proven experience configuring and managing SaaS automation and integration solutions, driving operational efficiency and optimizing workflows.
  • Experience deploying and maintaining physical office technologies such as Teams rooms, enterprise networks (e.g. Meraki), and physical security systems.
  • Proficiency with ITSM and Agile project management platforms such as Jira.
  • Experience providing support for iPhone and Android devices.
  • Ability to mentor and share information with team members in a collaborative environment spanning both in-person and remote settings.
  • This is a hybrid role with 3-4 days in the New York office.

Extra Awesome

  • Technical certifications such as Microsoft Azure Administrator, ITIL, and CompTIA (A+, Network+, etc.).
  • Experience driving IT service improvements through automation and scripting (e.g., PowerShell, Python, or Bash).
  • Understanding of ITIL frameworks and best practices to enhance IT service delivery and operational efficiency.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$88,875 - $133,312.50 USD

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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