Back to jobs
New

Third Party Support Specialist

Manchester or Oxford

 Third-Party Support Specialist

🌏 Manchester or Oxford

💷 Discretionary Company Bonus Scheme   

⏰ Monday – Friday 9am – 5.30pm (37.5 hours per week) 

💖 Our perks  

  • 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love. 
  • 🤒Private Medical - via vitality, with reward schemes paid for you and your family.
  • 🤒Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
  • 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
  • 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle 
  • 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, fizzy drinks and lots of fruit. 
  • 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. 
  • 👌1 day volunteer day per year – an opportunity to give back to the community each year.
  • ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). 
  • 🤧Paid sick leave – enhanced company sick pay.  
  • 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

🚗 Oodle – who are we? 🚗

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

🙌 The Role & Team 

The Third-Party Support Specialist supports the end-to-end lifecycle of a funded loan by supporting the smooth running of customer and third-party partners requests and core operational processes. Operating within the Operational Change function, the role enables customer-facing teams to deliver the best possible customer experience and outcomes, while consistently striving to exceed expectations.

Acting as a key liaison between onshore operations, offshore teams, and external suppliers, the Third-Party Support Specialist provides oversight of key tasks and guidance across operational activities.

In addition to performing core administrative and operational tasks, the role is instrumental in enhancing the effectiveness and performance of third-party suppliers. This includes maintaining strong, collaborative relationships with external partners, acting as a primary point of contact, and supporting the delivery of high-quality service and customer outcomes.

Reporting to the Third-Party Support Supplier Manager, the Third-Party Support Specialist works closely with multiple operational stakeholders to identify opportunities for process improvement, support governance and controls, and contribute to a culture of continuous improvement across customer management.

What you’ll be getting up to: 

Third-Party Supplier & Operational Case Management

  • Act as a primary point of contact for relevant third-party partners, managing inboxes and handling enquiries via relevant channels
  • Provide accurate and timely information on products, services, and operational processes
  • Resolve supplier queries efficiently within SLA, ensuring appropriate escalation of complex issues to Third Party Supplier Manager
  • Manage the relevant queues; including key activities such as Salesforce ToDos, HPI removals, CRA disputes
  • Handle exception reporting, to ensure all cases are resolved in line with the best customer outcomes
  • Identify and escalate risks and issues via appropriate channels and stakeholders
  • Collaborate with key stakeholders to ensure accounts are correctly managed
  • Adhere to internal quality standards, policies, procedures, and regulatory requirements

Stakeholder & Team Collaboration

  • Build and maintain strong relationships with internal operational stakeholders and external partners
  • Work collaboratively with the supplier management team and wider business areas to improve customer and supplier experience
  • Participate in team meetings, training sessions, and knowledge-sharing activities
  • Provide feedback on processes and contribute to continuous improvement initiatives
  • Product & Process Knowledge
  • Maintain up-to-date knowledge of company products, services, and promotions
  • Provide suppliers with clear, accurate, and current guidance to support performance and customer outcomes

What you will have:

  • Strong customer and supplier-focused approach with a commitment to delivering positive outcomes
  • Excellent verbal and written communication skills
  • Experience managing enquiries and resolving issues in a fast-paced environment
  • Strong organisational skills with the ability to manage multiple priorities and deadlines
  • Attention to detail and ability to work within policies, procedures, and regulatory requirements
  • Ability to build effective relationships and work collaboratively with internal and external stakeholders 

It would be great if you did have:

  • Experience in financial services, motor finance, or a regulated environment
  • Experience working with CRM systems, ideally Salesforce
  • Knowledge of supplier management processes
  • Experience handling disputes, exceptions, or escalated cases
  • Understanding of vulnerable customer and arrears management processes
  • Experience identifying and supporting process improvement initiatives

👩‍💻 Hiring Process  

  • ☎️Initial screening
  • 🔦 Capability and Technical interview (1 hour) 

💚 Our Values   

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.   

  • Embrace being human – empathy and diversity make us stronger.  
  • Strive for awesome – it’s awesome when we do better every day.  
  • Everyone’s a builder – we’re in this together and we win as a team.  
  • Bravely honest – we’re honest with ourselves and everyone else.  
  • Think customer – they’re at the heart of everything we do. 

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.  

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. 

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.

To find out how we handle your personal data, please refer to our Privacy Policy.

 

 

 

 

Create a Job Alert

Interested in building your career at Oodle Finance? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

If you answer YES and you go on to become and employee of Oodle, a select number of your colleagues will have access to your personal information and finance details as part of their role. On joining you will be asked to sign a declaration confirming you have been made aware of this and to also confirm that you will not access your own personal information on the company's customer database.  As a new employee and a customer you will be prohibited from refinancing or obtaining a future car finance whilst working with the company.

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Oodle Finance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.