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Senior Solutions Engineer - AirDial

Remote, US

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

Senior Solutions Engineer - Ooma AirDial

About the Role: 

This role supports Ooma resellers pre-sale and through implementation for strategic AirDial POTS line replacement opportunities. Core responsibilities include technical solution design, compliance, and sales support. 

What You’ll Do: 

  • Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features.
  • Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval.
  • Respond to customer cyber and risk assessment evaluations specific to AirDial deployments.
  • Own proof-of-concept(PoC) deployments for strategic reseller opportunities.
  • Lead technical sections of RFP responses for AirDial opportunities.
  • Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams.
  • Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams.
  • Collaborate with product and marketing teams to create market-specific content that differentiates AirDial.
  • Utilizing AI to find new and innovative ways to streamline processes and automation. 

Experience We’re Looking For: 

  • 3+ years’ experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones).
  • 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications.
  • 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment.
  • Direct experience responding to end-customer cyber and risk assessments.
  • Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications.
  • Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management).
  • Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection.
  • Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels.
  • Ability to work flexible hours and travel to customer sites in North America on short notice.
  • Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences.
  • Self-starter requiring minimal day-to-day oversight.
  • Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered.

The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

United States Pay Range

$135,000 - $185,000 USD

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