Back to jobs
New

Field Operations

Remote, Canada

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

About the Role:  

The Field Support Specialist provides remote technical and operational support for field resources. The role coordinates installation activity, troubleshoot issues remotely, maintains accurate service documentation. 

What You’ll Do:  

  • Schedule field resources with 3rd party dispatch vendors 
  • Serve as internal point of contact and provide consistent, prompt, and high-quality support through phone, email, video, and service-management tools.
  • Support field resources during installations by clarifying requirements, reviewing information, and coordinating next steps.  
  • Use remote diagnostic tools and available documentation to troubleshoot hardware, software, network, configuration, and installation-related issues.
  • Set clear expectations and provide timely updates on progress, risks, and next steps.
  • Coordinate with field resources, and other internal teams to keep tasks and projects on schedule and aligned with requirements.
  • Complete accurate service reports, document troubleshooting activity and resolutions. 

Experience We’re Looking For:  

  • At least 2-3 years of experience in technical customer success, implementation coordination, remote technical support, service coordination, or a comparable customer-facing technical role. Experience in a UCaaS or customer-service call-center environment is preferred.
  • Fluency in French, specifically Quebec French (Québécois).
  • Strong technical aptitude and the ability to learn new hardware, software, and work processes.
  • Ability to use digital tools, including AI-assisted tools, to improve day-to-day productivity and work quality.
  • Working knowledge of inside or premises wiring, structured cabling, low-voltage wiring, telecommunications installations, or network cabling sufficient to support customers and field resources remotely.
  • Project coordination and client-management experience.

What We Offer: 

  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents  
  • GRSP including employer match
  • Employee Stock Purchase Plan 
  • Unlimited paid time off as well as corporate holidays observed 

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.  

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained. 

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Canada Pay Range

$65,000 - $80,000 CAD

Create a Job Alert

Interested in building your career at Ooma? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ooma’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...