Medical Outreach & Support Representative

Do you love helping people and have a friendly, confident phone voice?

Join our team as a Medical Outreach & Support Representative and play a real role in connecting patients with the care they need. 

No healthcare background? No problem — we provide full paid training and give you the scripts, tools, and support to succeed from day one.

Why You'll Love This Role

• Make a genuine difference — every call you make helps someone access care.
• Paid, structured training and onboarding — you'll never be thrown in without support.
• Clear scripts and workflows so you always know what to say.
• Real career growth into healthcare administration and patient services.
• A supportive team culture that values compassion, patience, and professionalism.

What You'll Do

• Make outbound calls to patients and prospective patients about available healthcare services.
• Schedule appointments, send reminders, and follow up to keep patients on track.
• Help people find and connect with the right medical or community resources.
• Explain services clearly using approved scripts and information.
• Check in with patients to confirm they received the help they needed.
• Keep accurate, detailed records of every call, appointment, and referral.
• Bring warmth and empathy to every conversation.
• Know when to loop in a supervisor or healthcare professional for clinical questions.
• Protect patient privacy and follow all confidentiality and compliance policies.
• Hit call, documentation, and follow-up goals — and take pride in doing it well.

What You Bring

• High school diploma or equivalent preferred.
• A clear, professional, and compassionate phone manner.
• Strong listening skills and genuine care for the people you're calling.
• Comfort with a high volume of outbound calls.
• Ability to follow scripts and workflows with strong attention to detail.
• Basic computer skills and willingness to learn new systems quickly.
• Reliability, independence, and a commitment to confidentiality.
• No prior healthcare experience needed — we'll train you!

Bonus Points For

• Experience in customer service, call centers, scheduling, or administrative support.
• Bilingual or multilingual communication skills.
• Familiarity with CRM, scheduling, or electronic health record (EHR) systems.

What We Offer

• Comprehensive entry-level training and onboarding.
• Hands-on experience in healthcare outreach and patient support.
• The tools and resources you need to succeed on every call.
• A clear path for growth within healthcare administration and patient services.

Ready to start a career where every call counts? Apply today!