Client Success Manager

Founded and owned by TV's largest publishers, we are today a collective of innovators who are fundamentally changing the way advertising is bought and sold on television. Our mission is to bring simplicity and scale to audience-based campaigns in television. Joining our team is a rare opportunity to join a company early and build from the ground up, playing a critical role in scaling the market for advanced TV.

OpenAP is based in New York City and Los Angeles, with team members located across the United States.

Position Summary 

OpenAP is seeking a dynamic self-starter to join our Client Success team as a Client Success Manager, servicing OpenAP’s Buyside customers. This position will play an important role in defining and executing OpenAP’s services to support our clients and the growth of OpenAP. You'll be at the forefront of client interactions, ensuring a world class client experience and driving client success.

Responsibilities:

• Strengthen and expand revenue and relationships within an assigned book of agency/brand business
• Develop and maintain strong relationships with client stakeholders, representing our teams, our brand, and our ways of working
• Generate reporting and insights for clients, including pre-campaign insights and post-campaign performance reports
• Service OpenAP clients throughout the entire campaign lifecycle, consulting customers with advanced audience activation and campaign reporting
• Understand and suggest improvements to OpenAP workflows and utilization
• Work with team and cross functionally to meet various department and client deadlines throughout the year
• Monitor, facilitate and assist in the successful renewal of accounts to drive customer satisfaction 
• Serves as a knowledgeable resource to both internal and external customers for information on offerings, products and process
• Respond timely and consistently to all client inquiries while establishing expectations for a trusted partnership
• Lead and participate in client meetings and presentations, both in-person and virtual
• Work with other internal OpenAP teams on developing processes and strategic initiatives to support book of business
• Partner with Agency Development on identifying and supporting client needs and growth opportunities 

Must Haves:

• Experience in advertising, with special consideration to those who have experience in video and/or television
• Familiarity with advertising agency workflows and/or the campaign management lifecycle
• Strong attention to detail and ability to work cross-functionally
• Excellent troubleshooting, problem solving and decision making skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• A proactive and dynamic professional with strong business acumen
• Ability to make autonomous decisions on behalf of our company strategy
• 3-5+ years' experience in a customer-facing role

Nice to Haves

• Understanding of audience targeting, identity and advertising optimization tactics 
• Previous experience in agency, publisher account or operations role 

What We Offer

At OpenAP, our most valuable asset is our people. We put great emphasis on taking care of our people, and are proud to offer:

• Flexible time off and a full calendar of company holidays (including your birthday!)
• Comprehensive healthcare benefits for you and your family
• Retirement savings plan options
• A generous gender-neutral Parental Leave Policy
• A one-time home office stipend to set up your ideal WFH environment
• A culture focused on personal growth and development
• Wellbeing-based perks, including stipend for L&D, a Headspace membership for every employee and more