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Director, Medical Operations / Workforce Mgmt

Remote

We are seeking a dynamic and experienced Director of Workforce Management (Medical Operations) to oversee and optimize the staffing operations for over 1,000 healthcare providers, including physicians, nurses, and allied health professionals. This key leadership role is responsible for managing all aspects of day to day workforce planning, such as all medical staff workflows (providers and other staff), scheduling, rhythm of daily operations,  monitoring and supporting all remote clinician connections, and ensuring overall best practices towards an excellent patient experience. 

This position will be focused on managing, measuring and improving daily medical operations that connect the provider and patient experience towards world-class standards. The ideal candidate will have a strong background in healthcare workforce management, with a  proven track record of overseeing large teams of medical professionals, ensuring compliance with regulatory standards, and aligning staffing needs with organizational goals.

Responsibilities include but are not limited to:

Leadership & Workforce Management

Lead and support the Medical Operations function in a Leadership role, overseeing teams responsible for the staffing and operations of over 1,000 fractional healthcare providers, including physicians, nurses, and other medical providers. Workforce management focus is dedicated to day to day medical operations, workflows, etc., to ensure efficient utilization, processes, and deployment of personnel to meet organizational needs

Recruitment

Develop and monitor staffing strategies to ensure teams are fully staffed, in addition to continuous collaboration with HR / Clinical leaders to support the hiring process, ensuring teams are fully staffed and care is not impacted by staffing shortages

Scheduling & Staffing Optimization

Lead scheduling operations to ensure appropriate staffing levels for healthcare services, optimizing provider availability and minimizing gaps in coverage. Develop and manage staffing models that meet the dynamic needs of healthcare delivery.

Onboarding & Training of Clinical Staff

Support the onboarding process of new healthcare providers, ensuring a smooth transition into the organization. Facilitate initial training and orientation programs to integrate staff into the workforce effectively.

Collaboration & Stakeholder Engagement

Collaborate with clinical leadership, operations, and HR teams to align workforce strategies with organizational goals. Ensure clear communication of staffing and workforce needs across departments.

Data-Driven Decision Making

Utilize data and analytics to inform workforce planning, identify trends, and optimize staffing efficiency. Regularly assess workforce performance metrics and adjust strategies as necessary.

Workforce Planning, Metrics & Forecasting

Develop and execute long-term workforce plants to deliver real-time and future performance forecasting and trends. Daily use of a healthcare WFM technology is leveraged to measure, and report out a variety of medical operational workflows and key metrics, to improve patient satisfaction, and provider service (i.e. resource utilization, wait times, scheduling enhancements, and various other metrics that contribute to smoother daily operations)

Requirements

  • Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s degree is preferred)
  • Minimum of 8 years of experience in healthcare clinical / provider operations
  • Tele-health experience is required (its what we do here at OpenLoop!)
  • Experience in daily medical operations, directly working in a medical settings, supporting providers and other healthcare staff in their daily duties, and processes.
  • Proven experience managing a large workforce of healthcare providers, including physicians and nurses.
  • Experience in scheduling and staffing within a healthcare setting.
  • Leadership and team management skills.
  • Strong communication and collaboration skills.
  • Confident ability to work with and coach medical providers on patient satisfaction issues and/or on improving performance metrics as it applies to day to day operations
  • Proficiency in workforce management technology, to develop key data analytics, and run reports
  • Ability to navigate complex regulatory environments and ensure compliance.

Please note: we are open to more senior level candidates, if your experience matches and exceeds the job qualifications.   

Salary

$ 120K - $ 160K / Base & Annual Bonus

 

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Unlimited PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.

 

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