Back to jobs
NewFeatured

Product Manager, Platform

Remote

About the Role

OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness through innovative platform solutions.

OpenLop is seeking an experienced and driven Platform Product Manager to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects.  This position offers the opportunity for strong collaborative, and the camaraderie of an innovation-driven team committed to technical excellence.

What You'll Do:

These duties include but are not limited to:

  • Own our platform strategy by developing and executing the overall platform strategy, roadmap, and vision, aligning it with OpenLoop's business objectives and user needs.
  • Drive technical innovation but leading the development and optimization of core platform components, including APIs, platform partner integrations, and cross-product capabilities like messaging and telephony.
  • Enhance workflow management by designing and implement ing obust workflow management solutions that streamline operations across the platform.
  • Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance platform functionality and user experience.
  • Ensure scalability and stability overseeing the platform's architecture to guarantee its ability to support multiple products and services while maintaining performance and reliability.
  • Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform.
  • Define and manage the platform roadmap, prioritizing technical requirements and feature development.
  • Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols.
  • Lead the integration of third-party partners and services into the platform ecosystem.
  • Develop and implement cross-product capabilities such as messaging and telephony systems.
  • Create and maintain comprehensive API documentation for internal and external developers.
  • Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement.
  • Drive the development and integration of AI capabilities across the platform.

Who You Are:

  • Technical degree in Computer Science or a related field / MBA is a plus
  • 7+ years in product management, with a focus on platform or technical product management.
  • Background in healthcare is required, including tele-health technology, HIPAA compliance knowledge and data security
  • Strong technical knowledge in software architecture, APIs, cloud technologies, and workflow management systems.
  • Proven experience managing large-scale technology platforms, API design, and platform partner integrations.
  • Proficiency in AI technologies to enhance platform capabilities.
  • Expertise in agile development methodologies and creating/monitoring platform KPIs.
  • Knowledge of messaging and telephony systems.
  • Data-driven decision-making and identifying root causes of technical issues.
  • Ability to balance speed and thoughtful decision-making for cost-effective solutions.
  • Market trend analysis to guide platform and team development.
  • Exceptional communication skills to bridge technical and non-technical stakeholders.
  • Conflict resolution with a confident, respectful approach to debate and collaboration.
  • Building credibility through expertise and reliability.
  • Dedicated to delivering high-value platform features for end-users and stakeholders.
  • Consistent track record of delivering high-quality platform enhancements that drive business value.

$ 130K - $150K / base salary

#LI-JC1

 

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Unlimited PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

If yes, please provide a brief description of your experience, type of company, and platform you worked on.  

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in OpenLoop’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.