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Product Manager, Patient Experience

United States- Remote

About the Role

OpenLoop is revolutionizing telehealth by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to make telehealth simple, accessible, and effective, enhancing healthcare accessibility, efficiency, and effectiveness.  

OpenLoop is looking for a Patient Experience, Product Manager, to join our team!  This critical role directly impacts our valuable end-user, the patient. This position will focus on creating data-driven product experiences, collaborating with teams and understanding patient needs, to ensure quality care access, and a world-class user experience. 

What You'll Do

  • Own the Patient Journey: Develop and execute strategies to enhance the patient experience, from scheduling to post-visit engagement.

  • Drive Innovation: Lead the creation of patient-focused products, including a next-generation portal and commerce platform integrations, ensuring seamless functionality and exceptional user experience.

  • Leverage AI Technologies: Improve patient experiences and  outcomes.

  • Collaborate Across Teams: Work with engineering, design, marketing, and operations to deliver impactful, mission-aligned products.

  • Focus on Scalability: Build solutions adaptable to a diverse client base, from startups to established healthcare providers.

  • Embrace Data-Driven Decisions: Use analytics and patient feedback to identify improvements and measure success.

  • Lead with Ownership: Oversee the product lifecycle, from ideation to launch and beyond.

  • Define the Roadmap: Prioritize features based on business impact and customer needs.

  • Conduct User Research: Map the patient journey to understand pain points and drive innovation.

  • Enhance Partnerships: Enable integrations with third-party platforms to elevate the patient experience.

  • Evangelize the Patient Perspective: Advocate for the patient experience to align stakeholders with OpenLoop’s mission.

Who You Are

  • Experienced Product Manager with a minimum 5+ years of product management experience in healthcare, SaaS or e-commerce. Bonus Points if you have experience with tele-health and healthcare compliance (e.g., HIPAA).

  • Technical background or understanding of APIs and integrations.

  • Ability to advocate for customers, ensuring patient needs and feedback shape product strategies.

  • Demonstrated ownership mindset, taking responsibility beyond assigned roles to drive company-wide impact.

  • Experience driving innovation by simplifying processes and proposing bold, creative solutions.

  • Strong decision making ability with willingness to seek diverse perspectives.

  • Commitment to continuous learning staying current with industry trends.

  • Experience with strategically delivering innovative solutions that will redefine patient care.

  • Experience with important decision ability, within an ambiguous and changing environment

  • Experience with delivering excellent outcomes, at times, with limited resources.

  • Ability to build trust and credibility through transparency, and results

  • Strong capability to analyze and resolve complex challenges in tele-health

  • Effective at constructively challenging decisions while seeing all points of view

  • History of delivering and exceeding measurable results aligned with company goals

  • Expertise in leveraging AI technologies to enhance product experiences.

  • Extensive experience in B2C applications and customer journey mapping.

  • Exceptional collaboration skills, especially in cross-functional team environments

#LI-JC1

 


About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Unlimited PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

 

Sound like a good fit? We’d love to meet you.

 

 

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