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Product Manager, Clinical Experience

United States- Remote

About the Role:

OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness.

One of our most critical roles, the Product Manager, Clinical Experience, is vital to supporting the medical providers that directly impact our patients on a daily basis. This role needs to deeply understand clinical processes, with a vision towards customized and smooth workflows. This includes (but is not limited to) familiarity with clinical workflows stages, patient care standards, and awareness of provider challenges with technology systems. This position ensures the OpenLoop platform provides exceptional documentation, healthcare compliance, and marries both worlds of provider and patient into one seamless experience.

What You’ll Do:

  • Own the Clinician Experience Application: Manage the development and optimization of clinical applications, focusing on enhancing the clinician experience platform.

  • Drive Efficiency: Streamline workflows, improve EHR usability, and boost provider satisfaction.

  • Optimize Tools & Platforms: Oversee the integration and development of clinical software, including third-party systems, to create a cohesive ecosystem.

  • Collaborate with Clinicians: Partner with clinical teams to address pain points and ensure solutions align with their needs.

  • Deliver Scalable Solutions: Build products and integrations that serve healthcare providers across various scales, from startups to enterprises.

  • Focus on User-Centric Design: Ensure tools are intuitive, efficient, and tailored to end-user needs.

  • Define Product Roadmap: Prioritize features that enhance clinician efficiency and usability.

  • Partner with Engineering Teams: Deliver robust solutions for EHR, CRM, and workflow management.

  • Conduct User Research: Gather insights from clinical teams to drive continuous improvement and innovation.

  • Evaluate & Integrate Solutions: Assess third-party platforms to complement proprietary software.

  • Align Strategy: Collaborate across teams to ensure clinical product strategies support company objectives.

  • Measure Success: Track product performance to ensure measurable value for clinicians and organizations.

Who You Are:

  • Minimum of 5+ years of product management experience, preferably in healthcare technology or enterprise software.

  • Years of experience owning and managing a stand-alone application, particularly in a clinical or healthcare setting.

  • Proficiency in working with AI technologies in a product development context.

  • Strong data-driven decision-making skills and familiarity with analytics tools.

  • Excellent communication and collaboration abilities, especially in cross-functional environments.

  • Technical background or understanding of APIs and software integrations.

  • Proven track record of working with EHR systems, CRM platforms, or similar clinical

  • Experience collaborating with clinical teams to understand their workflows and needs

  • You make data driven decisions through use of analytics tools and user research methodologies.

  • Bonus points if you have experience with tele-health platforms / clinical applications and are familiar with healthcare compliance (e.g., HIPAA)

  • Experience having a pulse on the voice of the customer, you understand you need to remain focused on the how the platform will benefit the patient, through the hands of the clinician

  • Proven experience with strong ownership, demonstrating humility and accountability

  • Experience with innovation, and introducing new ideas

  • Years of working success managing diverse teams on projects, always seeking diverse perspectives

  • Experience staying abreast of industry trends and keeping your team in the know.

  • Understand best practices and having an eye for quality when making decisions

  • You have experience encouraging bold ideas to inspire big results

  • Ability to navigate through tight deadlines, and find solutions, even when resources may be scarce

  • Experience earning and building trust among teams towards strong collaboration

  • Experience managing disagreements on a project, diplomatically challenging decisions to ensure you understand the full picture and impact of a decision

  • You are driven to deliver results, and support your team to do the same - when they win, you win.

 

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Unlimited PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

 

Sound like a good fit? We’d love to meet you.

 

 

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