Current openings at OpenLoop

OpenLoop is looking for an IT Manager to join our HQ team in Des Moines, Iowa. This role will be responsible for establishing operational excellence and building out the IT team at OpenLoop from the ground up. This leader will be a member of the Development Team, collaborating closely with the Chief Technology Officer and HR team. About the Role Responsibilities include, but are not limited to: Build out and communicate SOPs for all IT needs, informing internal stakeholders of new IT support processes Manage, coach and develop IT team (technician support / system administrator) Improve internal ticketing systems & processes Troubleshoot system issues for current employees Successfully respond to and manage time sensitive issues and requests from medical providers and their daily systems, ensuring no interruption in service or impact to patient care Frequently use of Apple business manager and Mosyle or other MDM systems Manage and continuously improve the process of all new employee onboarding (i.e. hardware and system setup), contributing to a positive onboarding experience, in addition to managing the deprovisioning of returned hardware from offboarded employees. Successfully manage the OpenLoop directory, creating and continuously improving the hierarchical system, allowing for efficient access and management of data within the company Experience with CRMs, understanding technical workflows, integrations, mobile accessibility, including software and infrastructure needs, for storage Other duties as assigned Who You Are:   Minimum 5 years experience as an IT Manager (required) At least 2 years experience leading and coaching internal IT teams and processes (required) Years of experience in healthcare environment / industry (required) Experience implementing a ticketing system or building out processes for IT support required CRM experience (required) Ability to learn new systems quickly Detail Oriented and adaptable Advanced problem solving skills Experience and ability to have confident conversations with medical providers, when handling time sensitive requests, and/or technical issues Salary range: $80K - $100K  / annual salary  #LI-JC1

About the Role: OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness. One of our most critical roles, the Product Manager, Clinical Experience, is vital to supporting the medical providers that directly impact our patients on a daily basis. This role needs to deeply understand clinical processes, with a vision towards customized and smooth workflows. This includes (but is not limited to) familiarity with clinical workflows stages, patient care standards, and awareness of provider challenges with technology systems. This position ensures the OpenLoop platform provides exceptional documentation, healthcare compliance, and marries both worlds of provider and patient into one seamless experience. What You’ll Do: Own the Clinician Experience Application: Manage the development and optimization of clinical applications, focusing on enhancing the clinician experience platform. Drive Efficiency: Streamline workflows, improve EHR usability, and boost provider satisfaction. Optimize Tools & Platforms: Oversee the integration and development of clinical software, including third-party systems, to create a cohesive ecosystem. Collaborate with Clinicians: Partner with clinical teams to address pain points and ensure solutions align with their needs. Deliver Scalable Solutions: Build products and integrations that serve healthcare providers across various scales, from startups to enterprises. Focus on User-Centric Design: Ensure tools are intuitive, efficient, and tailored to end-user needs. Define Product Roadmap: Prioritize features that enhance clinician efficiency and usability. Partner with Engineering Teams: Deliver robust solutions for EHR, CRM, and workflow management. Conduct User Research: Gather insights from clinical teams to drive continuous improvement and innovation. Evaluate & Integrate Solutions: Assess third-party platforms to complement proprietary software. Align Strategy: Collaborate across teams to ensure clinical product strategies support company objectives. Measure Success: Track product performance to ensure measurable value for clinicians and organizations. Who You Are: Minimum of 5+ years of product management experience, preferably in healthcare technology or enterprise software. Years of experience owning and managing a stand-alone application, particularly in a clinical or healthcare setting. Proficiency in working with AI technologies in a product development context. Strong data-driven decision-making skills and familiarity with analytics tools. Excellent communication and collaboration abilities, especially in cross-functional environments. Technical background or understanding of APIs and software integrations. Proven track record of working with EHR systems, CRM platforms, or similar clinical Experience collaborating with clinical teams to understand their workflows and needs You make data driven decisions through use of analytics tools and user research methodologies. Bonus points if you have experience with tele-health platforms / clinical applications and are familiar with healthcare compliance (e.g., HIPAA) Experience having a pulse on the voice of the customer, you understand you need to remain focused on the how the platform will benefit the patient, through the hands of the clinician Proven experience with strong ownership, demonstrating humility and accountability Experience with innovation, and introducing new ideas Years of working success managing diverse teams on projects, always seeking diverse perspectives Experience staying abreast of industry trends and keeping your team in the know. Understand best practices and having an eye for quality when making decisions You have experience encouraging bold ideas to inspire big results Ability to navigate through tight deadlines, and find solutions, even when resources may be scarce Experience earning and building trust among teams towards strong collaboration Experience managing disagreements on a project, diplomatically challenging decisions to ensure you understand the full picture and impact of a decision You are driven to deliver results, and support your team to do the same - when they win, you win.