Senior Director, Claims Product Management (Remote, US)

Why Openly

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

• The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
• The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
• The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. 

• Integrity
• Empathy
• Teamwork
• Curiosity
• Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We're committed to Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Openly is seeking a visionary and results-oriented Senior Director of Claims Product Management to lead the strategic direction and execution of our claims product portfolio. This new role will be instrumental in shaping the future of our claims experience, driving innovation, and ensuring operational excellence. Reporting to VP, Product & Strategy, the Senior Director will partner closely with senior leadership across Product, Engineering, Claims Operations, and other key stakeholders to define and deliver world-class claims solutions that align with Openly's overall business strategy and enhance customer satisfaction.

Responsibilities:

Strategic Leadership & Vision: 

• Partner with Claims Leadership to define the overarching claims strategy and translate that strategy into a comprehensive vision for Openly's claims product portfolio.
• Provide strategic leadership and mentorship to the claims product management team, setting a long-term vision that aligns with Openly’s broader goals.
• Translate the product vision into actionable initiatives, driving alignment and measurable impact across multiple functions.
• Lead company-wide initiatives and product strategies within the claims space.

Product Portfolio Management: 

• Oversee the entire lifecycle of Openly's claims product suite, from ideation and market research to development, launch, and ongoing optimization. 
• Serve as a subject matter expert in claims product innovation and design, modeling best practices for product leadership across the company.

Stakeholder Collaboration & Influence: 

• Build strong, trust-based relationships across Claims Operations, Engineering, Legal/Compliance, and other departments to drive collaboration and unified execution.
• Influence through clear communication, storytelling, and data, ensuring executive-level alignment on priorities and outcomes.

Innovation & Differentiation: 

• Drive innovation within the claims product space, exploring new technologies, data-driven insights, and process improvements to create differentiated and market-leading solutions. 
• Guide strategic build vs. buy/partner decisions to create a best-in-class, differentiated claims process and experience for all stakeholders (customers, agents, employees, etc.).

Data-Driven Decision Making: 

• Establish and monitor key performance indicators (KPIs) to evaluate claims product performance, identify opportunities, and inform executive decisions.
• Guide the team to use data to frame challenges, assess trade-offs, and prioritize high-impact solutions

Team Leadership & Development:

• Inspire and mentor a team of product managers, empowering them to grow through feedback, coaching, and development opportunities.
• Foster a high-performance, inclusive culture that promotes accountability, psychological safety, and continuous learning.
• Model Openly’s leadership values and invest in building leadership capability across the product organization.

Qualifications:

• 10+ years of professional experience with a focus on roles across strategy, claims, and product management and 6+ years of people leadership. 
• 5+ years experience and deep understanding of the P&C insurance claims lifecycle, processes, and technologies.
• Proven track record of successfully developing and launching innovative product solutions.
• Highly motivated, resourceful, and inquisitive with a proven track record of making quick decisions and delivering results in a fast-paced environment.
• Exceptional analytical and critical thinking skills with superior attention to detail.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and build consensus at all levels.  
• Excellent stakeholder management and project management skills.
• Demonstrated ability to lead and inspire high-performing product teams.  

Benefits & Perks

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
  (Birthing parents may be eligible for additional leave through STD)
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.

We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.