Property Claims Adjuster, Contents (Remote, US)

Why Openly

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

• The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
• The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
• The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. 

• Integrity
• Empathy
• Teamwork
• Curiosity
• Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We're committed to Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best in class end to end customer experience.  This role is a remote only position and applicants must have an adequate working environment. 

Key Responsibilities 

End to end contents claim handling to include: 

• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations
• Proactive claim handling
• Investigation and coverage analysis 
• Adhere to estimating best practices
• Provide a commitment to superior customer service
• Complete contents evaluations using pricing software
• Collaborate with Large Loss team to handle contents on their claims
• Manage and collaborate with vendor partners for all aspects of contents claim handling to include pack-outs, textile and electronic restoration, contents cleaning
• Determine appropriate method of inspection 
• Conduct virtual inspections (video, AI, etc)
• Prepare and maintain file documentation
• Work effectively in teams and with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.
• Examine potential subrogation and identify potential fraudulent issues.
• Negotiate settlement of claims with insureds, claimants and vendors. Discussing and giving updates to insureds, claimants, agents and leadership throughout the process
• Provide input and ideas for continuous process improvement

Requirements

• 5+ years in property claims experience, contents claim handling experience
• 5+ years in customer service and conflict resolution
• Education equivalent to a college degree 
• Ability to handle large loss contents claims $100k+
• Able to work catastrophe hours during periods of high volume
• Must be able and eligible to acquire an adjuster licenses in all required states and maintain it as a condition of continued employment
• Estimating experience in Xactimate, CoreLogic (Symbility), or similar platform
• Experience working independently and in a fast-paced environment
• Proficient in Microsoft and Google Products
• Excellent written and verbal communication skills
• Organization, multi-tasking, and time management skills
• Innovative Mindset and Continuous Improvement
• Proficient negotiation, reserving, and problem solving skills
• Must be tech savvy as high end technology tools will be used for adjusting (virtual inspections, estimating, etc.) 
• We are a rapidly growing company, with growth comes change.  Candidates must be comfortable with constant change, adaptability and flexibility. 

Benefits & Perks

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
  (Birthing parents may be eligible for additional leave through STD)
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.

We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.