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Claims Continuous Improvement Specialist (Remote, US)

Remote, United States

Why Openly

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

  • The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
  • The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
  • The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. 

  • Integrity
  • Empathy
  • Teamwork
  • Curiosity
  • Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We're committed to Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Job Details

The Continuous Improvement Specialist plays a pivotal role within our Claims organization. Dive into a dynamic and impactful role where you will be at the heart of success and innovation. This role is responsible for driving process optimization through data analysis and problem-solving, fostering a culture of continuous improvement in a fast-paced, performance-driven environment. This role demands a tech-savvy, process-minded, and self-motivated individual with strong problem-solving skills and the ability to thrive under pressure.

If you’re a proactive problem-solver with a passion for streamlining processes and inspiring others, this role offers endless opportunities to make a tangible impact in a fast-paced, growth-oriented organization.

Key Responsibilities

  • Helping to coordinate, plan, and implement projects by analyzing and understanding project scope and objectives 
  • Liaise and communicate with project stakeholders concerning project details and deliverables
  • Problem-solving by being able to identify problems and find solutions to overcome them 
  • Ability to motivate and inspire others, and enable collaboration 
  • Identify potential risks and blockers, and implement strategies to mitigate them
  • Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement 
  • Conduct root cause analysis of process failures 
  • Analyze and use data analysis tools to collect, interpret, and identify effective solutions as required 
  • Ability to lead process design/ improvement and RCPS working sessions 
  • Document updated process workflows, procedures, and guidelines 
  • Monitor the effectiveness of new processes using key performance indicators (KPIs).
  • Generate and deliver detailed reports and presentations on process performance 
  • Effectively communicate and influence peers and leaders on new processes/ trainings

Requirements

  • Property Claims - in-depth knowledge (5+ years) of property claims processes, including FNOL, coverage verification, evaluation, and settlement. 
  • Great Communication - effectively, concisely, and consistently communicates to a wide range of stakeholders. 
  • Highly Collaborative - motivates and inspires cross-functionally and can lead/influence teammates from various backgrounds. 
  • Ability to see the big picture - understands how Claims fits into the company’s roadmap and strategic vision 
  • Data-driven decision-making - proficiency in analyzing quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace. 
  • Consistent execution - delivers upon deadlines while balancing competing priorities and staying within parameters of deadlines. 

Nice to have capabilities and skills

  • Experience with Project Management and/or Lean Six Sigma 
  • Background in change management or training delivery to enhance user adoption during process or system rollouts 
  • Ability to pilot innovative tools or processes to improve efficiency, particularly in catastrophe claims or systems optimization 
  • Comfortable facilitating trainings and/or meetings virtually to a large group

Compensation & Benefits: 

The target salary range represents the budgeted salary range for this position.  Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.

Target Salary Range

$82,000 - $95,000 USD

The full salary range shows the min to max salary range for this position.  Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience.

Full Salary Range

$72,375 - $120,625 USD

Benefits & Perks

  • Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
  • Competitive Salary & Equity
  • Comprehensive Medical, Dental, and Vision Plan Offerings
  • Life and disability coverage including voluntary options
  • Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
    (Birthing parents may be eligible for additional leave through STD)
  • 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
  • Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
  • Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
  • Be Well Program - Employees receive $50 per month to use towards your overall well-being
  • Paid Volunteer Service Hours
  • Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.

 

We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.

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