Engineering Manager, Productivity and AI

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the role

We're looking for an Engineering Manager who will lead and grow a team dedicated to improving our platform’s functionality and user experience. The ideal candidate will have a background in software engineering and a proven track record of managing teams. They should thrive in an entrepreneurial environment where initiative and creativity are valued, and foundational practices are being established.

Some of the things you’ll do:

• Lead the Productivity Squad: This team focuses on products and features that make our customers more productive in their daily lives. The team will build collaboration, AI automation, and productivity features within the OpenPhone platform.
• Driving strategic initiatives: Work cross-functionally to align engineering efforts with business goals, ensuring that our solutions meet customer needs and enhance overall productivity.
• Manage people: Guide and mentor engineers, foster a collaborative environment focused on continuous learning, manage performance, and support professional growth.
• Technical guidance: Ensure the team has what it needs to make technical decisions, provide guidance on those decisions, ensure clarity of the problem space, and empower the team to own their decisions.
• Enhancing products: Collaborate closely with product managers to drive enhancements in inbox views, workspaces, user experience, and AI-driven automation features.
• Integrating AI: Spearhead the integration of AI technologies, including analyzing call transcripts and implementing intelligent tagging systems to optimize our product offerings.

About you:

• 2+ years of experience in a software engineering managerial role, with a demonstrated understanding of the unique challenges and values associated with managing teams.
• Technical background in software engineering, preferably in SaaS environments, with the ability to evaluate technical feasibility and provide strategic guidance.
• Entrepreneurial mindset with a passion for building and scaling foundational practices in a growing company.
• Experience or familiarity with AI technologies and their practical applications in enhancing product features.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making.

Compensation

This position's annual base salary range is $197,000 - $220,000 CAD, plus equity and benefits.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of OpenPhone’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote