Strategic Account Executive, Franchise

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the Role

Do you get excited about helping a customer go from “just testing” to “fully rolled out across 100+ locations”? Do you thrive in complex sales cycles that require trust-building, stakeholder orchestration, and long-term planning? Are you energized by owning a vertical and helping define how a high-growth startup scales into it?

We’re hiring a seller who’s also a segment launcher. This is a hybrid sales + GTM strategy role. You’ll lead the motion from corporate interest to full maturity, adapting rollout plans to each franchisor’s structure and helping build the repeatable engine behind our franchise success.

You’ll operate at the intersection of inbound, outbound, lifecycle, and ops—owning a book of high-value accounts, activating champions, scaling adoption through repeatable programs, and collaborating cross-functionally to drive durable growth in the segment.

Some of the things you’ll do:

• Own and grow a book of franchise accounts — Manage the full lifecycle from initial interest to network-wide adoption and long-term success.
• Secure corporate buy-in and preferred vendor status — Navigate layered org structures and build aligned narratives for HQ, marketing, and field-level users.
• Develop rollout strategies tailored to each brand — Adapt the approach based on partner type (approved, preferred, required) and maturity benchmarks.
• Drive expansion and upsell — Identify the total addressable footprint and build momentum from early adopters to full brand penetration.
• Design and execute one-to-many GTM programs — Create scalable campaigns, toolkits, and lifecycle comms that reduce manual lift.
• Project-manage onboarding and enablement — Deliver consistent experiences across brands using co-branded materials and coordinated events.
• Activate and grow champions — Unlock internal referrals and peer-led adoption by identifying and enabling power users.
• Collaborate cross-functionally — Work across Sales, Product, CS, and Marketing to deliver outcomes across the full Land → Launch → Mature journey.
• Codify and scale repeatable plays — Capture what’s working and shape the playbook for how OpenPhone grows in the franchise vertical.
• Lead internal learning loops — Share customer insights, tooling needs, and blockers to evolve our GTM approach.
• Track and report on maturity progress — Own success metrics like adoption %, time to preferred vendor status, and handoff readiness.

About you:

• 5+ years of strategic, full-cycle sales experience with complex, multi-threaded accounts
• Operator mindset—you think in systems, build repeatable programs, and act as a single-threaded owner across functions
• Comfortable with outbound motion and whitespace activation within known accounts
• Strategic and methodical—strong at account mapping, campaign sequencing, and org navigation
• Clear communicator and cross-functional collaborator
• Excited to drive both 1:1 influence and 1:many scale
• Thrives in build-as-you-go, fast-moving environments
• Bonus: Experience in franchise, multi-location, or channel sales
• Bonus: Background in marketing campaigns, onboarding, or lifecycle strategy

Compensation

The annual OTE range for this position in the US is $145,000 - $161,000 USD, and in Canada is $165,000 - $184,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the US and Canada.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of OpenPhone’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote