Staff Analytics Engineer

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the Role

As a Staff Analytics Engineer, you will be an early member of the Data & Analytics team, building the foundation to scale analytics across our organization. You will collaborate with key stakeholders in Product, GTM, Finance, Support and other areas to build scalable solutions to transform data into key metrics, reporting, and insights. You will be responsible for ensuring teams have access to reliable, accurate metrics that can scale with our company’s growth. You will also lead your own projects to enable self-serve insights to help teams make data-driven decisions.

Some of the things you’ll do:

• Translate stakeholder needs into scalable data models and reporting requirements
• Define, build, and manage key data pipelines in dbt that transform raw logs into canonical datasets
• Establish and uphold high data integrity standards and SLAs to ensure timely, accurate delivery
• Develop insightful and reliable dashboards to track the performance of core metrics that will deliver insights to the whole company
• Build foundational data products and tools that empower teams to self-serve and explore data independently
• Influence the future roadmap of cross functional teams from a data systems perspective
• Become an expert in our organization’s data models and the company's data architecture

About you:

• 8+ years of experience as an Analytics Engineer or similar Data Science & Analytics roles.
• A passion for OpenPhone’s mission to give small businesses modern, intuitive tools to connect with customers quickly, build trust, and create lasting relationships
• Expertise in building multi-step ETL jobs through tooling like dbt; proficiency with workflow management platforms like Airflow and version control management tools through GitHub.
• Expertise in SQL and Python to transform data into accurate, clean data models
• Experience designing dashboards and visualizations in tools like Hex, empowering multiple teams with actionable insights
• A bias for action and urgency, not letting perfect be the enemy of the effective.
• A “full-stack mindset”, not hesitating to do what it takes to solve a problem end-to-end, even if it requires going outside the original job description.
• Experience building an Analytics Engineering (or similar) function at start-ups.
• A strong disposition to thrive in ambiguity, taking initiative to create clarity and forward progress.
• Bonus: familiarity with AWS (EC2, S3) and modern data stack best practices

Compensation

The annual base salary range for this position is as follow, plus equity and benefits:

SF Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro: $195,000 - $217,000 USD All other US Locations: $174,000 - $193,000 USD Canada: $198,000 - $220,000 CAD

The ranges displayed reflect the target for new hire salaries, and within each range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of OpenPhone’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote