Manager, Accounts Team

Chicago, Illinois

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, handle capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Reporting to the District Director of the Northeast, this position develops a team of Account Managers to achieve their goals focused on customer retention and revenue growth within their assigned markets, including team members in Boston, Philadelphia, Baltimore, Washington DC and Chicago,

You will play a crucial role in developing your team, optimizing performance, and ensuring each member has the leadership and resources needed to excel. By understanding local market conditions and challenges, you will support your team in finding opportunities to increase retention and grow revenue. This role requires a proactive leader who can challenge current thinking, cultivate innovation, and get results.

In this role, you will: 

Retention and Revenue Growth:

  • Lead the team to consistently meet and exceed customer retention goals, identifying strategies to improve customer satisfaction and loyalty.
  • Drive revenue growth by implementing strategies that align with customer needs and the local market landscape.
  • Collaborate with cross-functional teams to implement retention initiatives and product enhancements that support customer needs and chip in to revenue growth.

Strategic and Operational Excellence:

  • Be responsible for territory management and ensure your team maintains a strategic approach to account planning, business updates, customer interactions, and market awareness.
  • Lead the team in increasing adoption of all OpenTable products and offerings, (e.g., product enhancements, product upsells, marketing services, and experiences)
  • Encourage innovation and a solutions-oriented approach, enabling the team to optimally address customer challenges.
  • Stay current on industry trends, organizational initiatives, and company vision, ensuring your team is equipped with the knowledge and tools to succeed.
  • Share insights, successes, and standard methodologies across the broader sales and restaurant relations leadership team to drive organizational growth.

Process Improvement and Standardization:

  • Develop and implement processes to streamline team operations and drive consistency across the team.
  • Partner with sales and leadership to chip in to the development and delivery of training programs that enhance team capabilities and knowledge.
  • Monitor team performance and operational metrics to identify areas for improvement, implementing adjustments as necessary to achieve desired outcomes.

Team Leadership and Development:

  • Recruit, train, and onboard new team members, providing a thorough and engaging introduction to the company and its objectives.
  • Conduct regular performance discussion and provide consistent, actionable feedback.
  • Champion a positive, collaborative team environment.
  • Act as a coach and mentor to your team, ensuring they have the skills and knowledge to drive both personal and organizational growth

Travel & Market Engagement:

  • Represent the team in territory-wide meetings, providing feedback and insights that give to overall team and company goals.
  • Travel 10-30% of the time to meet with customers, attend meetings, and support your team in the field, based on local market requirements.

Please apply if:

  • Confirmed experience running and managing a team, with a strong focus on team development and performance optimization.
  • 3+years of demonstrated ability in a customer-facing role, ideally within or serving the restaurant industry.
  • Experience with customer relationship management and revenue growth, including upselling, cross-selling, and retention strategies.
  • Strong multitasking and prioritization skills, with a focus on time management and organization.
  • Consistent track record of organizational change aimed at bringing tenured team members along in a positive manner.
  • Excellent communication, leadership, and negotiation skills, with the ability to make data-driven decisions.
  • Proficiency in Google Suite, Salesforce, and PreSet or similar data management tools.
  • Self-motivated, with the ability to thrive under pressure and achieve results in a fast-paced, goal-oriented environment.

If you are a proactive leader passionate about team development, customer success, and driving business growth, we encourage you to apply. Join us in shaping the future of restaurant sales and services!

Benefits

  • Generous paid vacation
  • Day off on your birthday
  • Company matched retirement plans
  • Health, dental and vision insurance plans
  • Flexible Spending Accounts
  • Headspace Subscription
  • Drinks, coffee, snacks, games
  • Flexible hours
  • Universal Paid Parental leave

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $115,000 - $125,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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