Coordinator, Customer Engagement Marketing & Email Execution

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and increase revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support needed to succeed.

This role will report directly to the Manager of Customer Engagement Marketing and will collaborate with internal partners to effectively drive programs to engage and retain customers. The ideal candidate will ensure strong cross-team collaboration (particularly with our paid marketing, brand studio, data, and product teams) and execute campaigns via the email channel for OpenTable across global markets.

Additionally, this role involves building and maintaining strong relationships with both internal and external collaborators (through our paid marketing team). You will collaborate with restaurant partners and brands to ensure campaigns align with their goals while upholding OpenTable’s brand standards and identity.

 

In this role, you will:

• Manage email campaigns: build, collect, and organize restaurant assets, work with design and copy teams, and report

• Perform QA (quality assurance) processes across multiple systems and implement emails across OpenTable’s North American markets

• Establish and nurture relationships within your team, key cross-channel partners, and external stakeholders across marketing, product, brand studio, and data teams

• Ensure brand integrity is maintained in all communications, particularly when managing relationships with restaurant partners and external collaborators

• Analyze and report on campaign performance, using insights to refine strategies and improve future outcomes

• Above all else, enjoy being part of a fast-paced company that serves the hospitality industry

 

Please apply if:

• Prior experience with a CRM platform (familiarity with Message Gears, Eloqua, Email on Acid, Figma, JIRA, Monday a plus)

• 1-2 years professional experience

• Comfortable with a wide variety of technologies and ability to learn new tools quickly

• Highly organized; project management skills and excellent attention to detail will be expected of this position

• Strong multi-tasker, self-motivated, and flexible

 

Benefits:

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays

• One Celebration Day per calendar year

• Private Health & Dental and Life Insurances

• Employee Assistance Program (EAP)

• Pension Fund

• Gym Discount

• Bike2Work

• Season Loan Ticket

• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only

• Perkbox & Booking.com business discounts

 

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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