Billing Operations Team Leader

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

About the role:

We are seeking an experienced and dynamic Billing Operations Team Leader to join our organization. This role will primarily focus on ensuring the accuracy of billing processes, supporting compliance initiatives, and driving operational efficiency.

The successful candidate will collaborate closely with internal teams to optimize workflows and improve overall billing operations. A strong analytical approach, deep expertise in billing operations, and one who can manage sophisticated billing scenarios are essential. Proven leadership capabilities are also critical for success in this role.

In alignment with our hybrid work model, we expect employees to maintain a hybrid approach and in-office presence as determined by management.

In this role, you will:

• Lead all aspects of the global billing process for commercial contracts, ensuring accuracy and compliance with customer agreements and internal standards.
• Support the month-end close process by meeting deadlines and performing key activities, including revenue statistics compilation and account reconciliations.
• Ensure adherence to internal controls and risk management protocols, including reviewing contracts and implementing vital billing controls.
• Assist in audit processes by providing timely and accurate documentation as requested.
• Provide leadership and support to the Billing team, working closely with the Billing Manager to foster strong team performance and operational excellence.
• Lead training and development efforts for team members, supporting new hire onboarding and finding opportunities for ongoing skills development.
• Address and resolve billing discrepancies and issues swiftly, minimizing impact on customers and internal operations while raising complex issues as needed.
• Serve as the primary point of escalation for billing-related inquiries, ensuring SLAs for issue resolution are consistently met.
• Prepare and review monthly reports and key performance indicators, ensuring that all data is validated before sharing.
• Find opportunities for continuous improvement within billing processes, focusing on enhancing efficiency, accuracy, and automation.
• Collaborate cross-functionally with teams in finance, sales, and billing support to ensure smooth and effective operations.
• Maintain comprehensive and up-to-date documentation of billing processes, policies, and procedures to ensure consistency and compliance.

Please apply if:

• 5+ years of proven experience in accounts receivable (billing), with at least 2 years in a leadership or supervisory capacity.
• Validated experience leading globally dispersed teams.
• Strong problem-solving and analytical skills, with the ability to handle sophisticated billing scenarios.
• In-depth knowledge of billing systems, invoicing processes, and SOX compliance.
• A continuous improvement attitude, with demonstrated experience in optimizing operational processes.
• Expertise in managing month-end tasks, including reconciliations, revenue actuals, and reporting (sophisticated Excel skills required).
• Outstanding communication and collaboration skills.
• Highly meticulous with strong organizational abilities.
• Familiarity with NetSuite and Salesforce is preferred.
• Ability to thrive in a fast-paced environment.
• Bachelor’s degree or equivalent experience in Finance, Accounting, Business Administration, or a related field.

Benefits:

• Paid Time Off - 20 days a year
• Birthday/celebration PTO - 1 day
• Annual company weeks off
• Flexible sick time off
• Paid volunteer time
• Parental Leave Benefits
• Dental & Vision Insurance
• Life & Disability Insurance
• Group RRSP and DPSP
• Major Medical Insurance (dependent care options)

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is 38 - 48 CAD hourly.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

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