Lead Product Designer - Hospitality

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

About OpenTable:

With millions of diners, tens of thousands of restaurants, and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable's portfolio of travel brands including KAYAK, Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. 

The opportunity:

As a Lead Product Designer on the Hospitality team, you'll get to:

• Lead strategic design initiatives that empower restaurateurs with new and meaningful ways to connect with their guests.
• Drive the evolution of tools that help our restaurant customers engage guests through tailored communications.
• Champion product concepts that expertly balance customer needs with critical business goals.
• Become a deep expert in restaurant operator workflows by leading impactful user research with restaurant owners and staff.
• Collaborate closely with a smart and dedicated team of product designers, product managers, and engineers to deliver experiences that help restaurants provide truly incredible hospitality for their guests. You'll also play a key role in mentoring other designers on the team.

Learn more about how we work at opentable.design

Please apply if:

You are a systems thinker with a passion for solving complex design challenges at scale. You have extensive experience designing for web and mobile platforms and an exceptional portfolio that showcases a breadth of product design leadership.

You also have: 

• Minimum of 7 years of professional experience in product design, with 2+ years in a lead or senior capacity.
• Expertise in designing for B2B experiences or a proven track record of solving for highly complex workflows.
• Very strong interaction design and usability skills, with a deep understanding of user behavior.
• Exceptional visual design and craft that elevate product experiences.
• Demonstrated experience leading strategic product visions from conception to execution.
• Highly organized with an ability to manage multiple priorities in a fast-paced environment.
• Expertise in leveraging and contributing to established design systems to ensure consistency, efficiency, and scalability across multiple products.
• Experience integrating and leveraging qualitative and quantitative user research data (e.g., A/B testing results, usability study findings, analytics) to directly inform and validate design decisions.
• Incorporated AI into workflows to improve and speed up design process and outcomes.
• Extensive experience building collaborative relationships with product managers and engineers in an agile environment.
• Effective communicator with the ability to manage diverse stakeholders and clearly articulate design decisions and rationale.
• Experience identifying areas for process improvement and a history of implementing solutions to enhance team efficiency and effectiveness.
• Demonstrated experience mentoring junior designers, fostering their growth and development.

*When applying, please share your resume and include a PDF or link (and password) to your online portfolio.*

Benefits:

• Paid Time Off - 20 days a year
• Birthday/celebration PTO - 1 day
• Annual company week off
• Flexible sick time off
• Paid volunteer time
• Parental Leave Benefits
• Dental & Vision Insurance
• Life & Disability Insurance
• Group RRSP and DPSP
• Major Medical Insurance (dependent care options)

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Toronto, Canada based role is $145,000-$165,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.