Manager, Revenue Strategy & Operations

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Reporting to the Senior Manager, Global Strategy, Operations, and Analytics, this position is responsible for supporting a variety of sales and services related programs and initiatives in International Markets. Candidates for this role must have experience in leading and managing a team, setting quotas, territory planning and analysis and manipulating large sets of data to discover trends and make recommendations on sales and services strategies. The role will work cross-functionally with multiple departments including executive leadership, sales, learning and development, analytics, and finance to support the design, implementation and continued optimization of multiple business needs. 

The Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, ability to learn quickly, and manage a high performing team. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce and an operations, finance or analytics background preferred.

In this role, you will:

• Collaborating with sales and services leads to align goal methodology to company goals

• Deliver sophisticated analytics to support global Sales and Services on headcount and territory management

• Evaluate and outline new sales and services territories

• Prepare and present data analysis for audiences ranging from field sales members to senior leadership

• Collect feedback and handle flow of inbound ad hoc requests from the Global Restaurant Sales and Services (RSS)

• Continuously improve internal reporting and proactively provide insights into the business metrics

• Improve Salesforce.com (SFDC) processes and data

Please apply if:

• 3-5+ years of experience in analytics, operations, or strategy role

• Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP; equivalent Google Sheets experience preferred

• Knowledge in Salesforce, Geopointe/Salesforce Maps and SuperSeta plus

• Proficient in SQL and understanding of databases

• Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc

• High energy and contagious enthusiasm; willing to take on tough projects

• Strong verbal and written communication skills including detailing business processes, use cases, and business requirements

• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills

• Understanding of sales processes

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to HeadSpace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• No meeting Fridays

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 5 weeks paid vacation

• Private health & dental insurance

• Income protection and life assurance

• Employee Assistance Program - including 24/7 GP & free legal advice

• Pension plan contributions

• Discounted gym membership

• Bike2Work

• Season ticket loan

• Social events & Thursday happy hours

• Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

 

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