People Systems Analyst

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

As a People Systems Analyst, you will be responsible for supporting and configuring the Workday application and will require excellent knowledge of human resource business processes and methodologies along with strong analytical skills.This role should have hands on experience in Workday including process design, configuration and implementation; along with experience in one or more of the following modules: Absence, Time Tracking, Benefits or Compensation.

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

In this role, you will handle:

Workday Functional Area Management:

• End-to-end generalist functional support across all Workday modules.
• Specialist support for one of more of the following modules: Workday Absence, Benefits and Time Tracking or Compensation.
• All functional support for Greenhouse ATS.
• Monitor and troubleshoot issues, ensuring timely resolution and minimal disruption to business operations.
• Collaborate with internal stakeholders to understand functional area requirements and design solutions that meet business needs.
• Maintain documentation including design specifications, test plans, and user guides.
• Support new feature implementations, including assembling data gathering workbooks, system testing and UAT, and design documentation.
• Assist the Functional experts on building or updating the policies based on the implementation of new features.

System Administration:

• Develop and run custom reports.
• Modify and redevelop business processes based on client requirements.
• Identify improvements based on new features introduced by new Workday releases.
• Experience in Workday Business Process Framework and Workday Business Object Model

Security Administration:

• Basic understanding of security functionality inclusive of security group assignments (Role/User/Job), domain, business process and authentication security policies.
• Minor configuration and management of Workday security roles and permissions to ensure appropriate access controls are in place.
• Provide support for security-related incidents and work with the IT team to resolve issues.

Data Management:

• Ensure data integrity and accuracy across Workday functional areas
• Perform periodic data validation and reconciliation tasks to maintain consistency between Workday and other systems.
• Support data migration and conversion activities during system upgrades or implementations.

Integration Management:

• Develop, test, and deploy basic Workday integrations inclusive of EIBs (Enterprise Interface Builder) and RaaS reports
• Monitor, troubleshoot and report integration issues to managed services partner, ensuring timely resolution and minimal disruption to business operations.

Collaboration and Support:

• Work closely with HR, Finance, IT, and other departments to support Workday-related projects and initiatives.
• Provide training and support to end-users on Workday new features, enhancements or changes.
• Stay updated on Workday releases and enhancements, evaluating their impact on existing functional areas, integrations or security configurations.
• Log, route, and maintain tickets on Zendesk (Tier 2) and Jira (Tier 3) ticketing systems

Please apply if you have:

• 2 to 3 years of functional configuration experience in Workday
• Experience with cross-functional security, integration and reporting elements inclusive of EIBs, Security Roles/User based permissions, Security Policies, Calculated Fields, and Reports
• Good communication skills and the ability to confidently interact with leadership
• Ability to problem solve and troubleshoot

Bonus points if you have:

• Workday Pro certification - Absence, Benefits and Time Tracking or Compensation
• Previous experience managing Application Tracking Systems with an emphasis on Greenhouse
• Experience with Workday Studio, RaaS, EIB, and other integration tools in Workday
• Workday Implementation experience including project management, issue management, data load, communication and change management
• Other Workday Module knowledge and configuration experience within Workday HCM

Benefits:

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off upon start
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $72-$82K CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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