Director, Partnership Operations

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

As a Director of Partnership Operations, you'll be joining OpenTable, an industry leader with a passion for helping restaurants thrive. We've been an innovator in the hospitality space for over 25 years, serving millions of diners and partnering with more than 60,000 restaurants. Our world-class technology helps restaurants focus on what matters most—their team, their guests, and their bottom line.

This newly created, globally-focused role will lead a growing team that brings to life world-first advertising campaigns and activations in the hospitality space. You will deliver on a wide range of partnerships, from ad operations to live events.

This is more than a typical operations role—it's a chance to be a creative force. You will be expected to rethink the playbook, challenge assumptions, and turn roadblocks into breakthroughs. You'll be the go-to person for fresh insights and unconventional thinking, helping your team thrive in complex customer conversations and high-stakes opportunities.

What You'll Do

• Lead the delivery of partnerships from post-sale execution to live events.

• Develop processes and playbooks to support scaled growth.

• Cultivate and grow a team of highly qualified individual contributors.

• Maintain a high-level understanding of the OpenTable ecosystem and the broader advertising industry.

• Act as the primary point of contact within OpenTable for partnership activations.

• Represent OpenTable at both internal and external events.

• Create and develop new ad products and the systems to support their launch.

What We're Looking For

• Experience: A minimum of 10+ years of experience in the advertising industry, with at least 5 years in a people leadership role.

• Adaptability: Experience working in a fast-paced technology company, with the ability to challenge and support constant change.

• Project Management: The ability to manage complex, multi-country projects across different time zones, both individually and with your team.

• Communication: Excellent written and verbal communication skills.

• Technical Proficiency: Strong knowledge of Salesforce and Google Ad Manager.

• Influence: The ability to motivate and persuade colleagues in other departments to support and work on projects.

• Ownership: A high sense of ownership and pride in the work you and your direct reports produce.

 

Additional Details

• This is a full-time position located in London, UK.

• You will be expected to be in the office a minimum of two days a week.

• Travel will be required for both internal and external meetings as needed.

Benefits and Perks

• • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • Paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • 5 weeks paid vacation
  • Private health & dental insurance
  • Income protection and life assurance
  • Employee Assistance Program - including 24/7 GP & free legal advice
  • Pension plan contributions
  • Discounted gym membership
  • Bike2Work
  • Season ticket loan
  • Social events & Thursday happy hours
  • Free lunch 2 days per week

 

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

 

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.