Senior Regional People Partner – Contract (5 Months)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. As part of the People & Culture Team, you will support the delivery of the People Team’s key objectives and support the aims and values of Kayak / OpenTable. This is a regional role, owning Mexico, Colombia, and other LATAM countries with employee representation, and requires a sound understanding of local legislation and employment practices.

This is a 5-month contract role supporting our Regional People team, providing maternity leave coverage. The anticipated start date is the end of March 2026, with the assignment expected to conclude in August 2026.

In this role you will:  

• Work as a regional strategic partner to our OpenTable teams, of approximately 125+ employees located within Mexico City and other employee-based locations within the LATAM market. 
• Be the first point of call for key managers in your region.
• Build the knowledge and understanding of regional legislation, ensuring advice and support are built on a foundation and understanding of legal risk.
• Develop effective relationships with the business to promote good employee relations and embed HR processes, building credibility as a trusted expert on HR matters.
• Lead on the provision of high-quality and timely advice to managers on a range of often complex HR Employee Relations issues, enabling managers to make informed decisions and enhance employee performance.
• Ensure that all policies are regularly reviewed and legislative changes are sent through to the HR Operations team in a timely manner.
• Partner closely with P&C Business Partners on global strategy and execution.
• Work and partner with HR Operations to ensure regional compliance, local legislation, and a high HR service delivery.
• In partnership with the P&C Programs team, participate in cyclical HR processes including engagement survey, performance management, and merit cycle processes for departments.
• Work with HR Services and Payroll team to ensure accountability for benefits, payroll, HR administration, and vendor requests for the region/country.
• Assist / Manage short and long-term sick leave.
• Manage and provide 24/7 customer support for a high volume of employee relations (ER) and performance actions.
• Maintain a required on-site HR presence to conduct in-person termination negotiations, conflict resolution, and employee relations activities.
• Navigate a complex legal environment, ensuring compliance with Mexico's pro-worker legal framework, including obtaining in-person "wet signatures" for all terminations.

Please apply if: 

• You possess a flexible approach to work and can successfully navigate between different corporate cultures/offices in a matrix organization.
• You are a true people person with significant employee relations experience.
• You are well-organized but comfortable in a fast-paced environment that requires sudden changes.

Requirements 

• 6-8 years of experience as a Human Resources professional with progressively growing responsibilities.
• Possess a sound sense of ownership and accountability, and an ability to work in the grey – not everything is defined, so we are looking for someone with a proactive and problem-solving approach.
• A client-service bias, meeting and anticipating client needs.
• Strong PC skills with excellent working knowledge of Excel, HR systems (Workday) to run HR-connected reports, and G-suite.
• (Advantageous) HR Experience in a Global Matrix organization.
• Experience supporting a tech organization is preferred.
• International experience.
• Able to handle sensitive and confidential information appropriately.
• Proficient in Spanish and English (written and oral).
• Must be based in the Mexico City area, within reasonable commuting distance, and available to work in the office at least 2 days per week.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion 

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.