Account Manager - Central Queue

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

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About this role:

The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

This is a hybrid role; working from our London office twice a week,

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In this role, you will:

• Lead the end-to-end management of a high-value portfolio of restaurant partners, acting as a trusted advisor to drive long-term success
• Own day-to-day customer engagement, resolving cases and tasks efficiently while maintaining a high standard of service
• Leverage data and insights to influence restaurant behaviour, driving product adoption and increased reservation availability
• Partner closely with customers to maximise engagement on the OpenTable platform and unlock commercial growth opportunities
• Act as a key point of contact for escalations, collaborating with Customer Support and field teams to resolve partner concerns
• Deliver remote presentations and training sessions to educate and empower restaurant partners
• Challenge and coach customers to think differently about their business, identifying opportunities for mutual growth
• Consistently achieve and exceed individual and team targets, with a strong focus on retention and reducing churn

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About you:

• Proven experience in account management and/or consultative selling, with a track record of driving customer growth
• Strong understanding of restaurant operations, with the ability to apply this knowledge in a commercial context
• Confident using data and insights to influence decisions, shape strategy and drive customer outcomes
• Skilled communicator with the ability to present, train and influence stakeholders at all levels
• Able to challenge customer thinking, introducing new perspectives that unlock opportunities for growth
• Highly organised and self-motivated, with the ability to manage multiple priorities under pressure and meet ambitious targets
• Collaborative mindset with a demonstrated ability to work cross-functionally to solve problems and deliver results
• Fluent in English plus at least one of the following: French, Italian, German or Spanish

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Benefits and Perks

🌍 Flexibility & time off
Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.

🧠 Health & wellbeing
Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.

📈 Growth & development
We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.

✨ Extra perks
Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.

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Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

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Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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