Vendor Management Lead

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

 

About the Job

As the Vendor Management Lead, you will oversee end-to-end vendor governance, onboarding, and lifecycle management while ensuring compliance with company policies and regulatory requirements. You will act as a key liaison between Accounts Payable, Procurement, Legal, Compliance, and business stakeholders to ensure vendors are properly onboarded, monitored, and paid accurately. Working closely with the Global Accounts Payable leadership, you will support daily operations, risk mitigation efforts, and process improvement initiatives. Your work will directly impact our operational scalability and ensure robust internal controls across the organization.

Responsibilities

• Drive the end-to-end vendor onboarding process by validating banking details, collecting required tax documentation, and ensuring compliance with procurement standards and regulatory obligations.
• Oversee vendor lifecycle management by conducting routine master list audits, monitoring vendor activity, and leading governance meetings to address performance, compliance, and risk.
• Collaborate with cross-functional teams, including Legal and Compliance, to perform due diligence, sanctions screening, and enforce Know Your Partner (KYP) requirements.
• Manage procurement operations and vendor master data controls within enterprise systems, ensuring accuracy, preventing duplicate records, and updating critical vendor information.
• Identify and lead continuous improvement initiatives to enhance vendor onboarding automation, standardize processes, and optimize Accounts Payable workflows.
• Serve as the primary strategic partner and point of contact for resolving vendor-related issues, compliance holds, banking discrepancies, and maintenance requests.

Minimum Qualifications

• 5+ years of experience in vendor management, procurement, strategic sourcing, accounts payable, or supplier governance.
• Proven expertise in vendor onboarding processes, lifecycle management, compliance requirements, and third-party risk management.
• Demonstrated experience working with enterprise resource planning (ERP) systems, vendor management platforms, and accounts payable automation tools.
• Strong understanding of contract terms, vendor governance practices, operational risk management, and internal controls.
• Exceptional analytical and problem-solving skills, with the ability to manage complex stakeholder relationships across multiple departments.

Preferred Qualifications

• Experience supporting global vendor operations within multi-entity environments.
• Advanced knowledge of Know Your Partner (KYP) compliance requirements, sanctions screening, and payment security controls.
• Hands-on experience with specific accounts payable automation and vendor onboarding platforms.
• Proven track record of participating in or leading system implementation and process improvement projects.
• Professional certifications in procurement, supply chain, finance, or vendor management.

 

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $80,000-95,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

 

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

 

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

 

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