Assistant Practice Manager - Ashland

Mission | Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision | Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles. 

Interested in learning why functional medicine is transforming primary care? Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. - A New Era of Primary Care: Evidence, Patient Demand, and the Rise of Functional Medicine

JOB SUMMARY  

As an Assistant Practice Manager at OnePeak Medical, you are a caregiver at heart — whether caring directly for patients or supporting those who do. Every member of our team contributes to our mission of delivering a unique wellness experience that redefines primary care through innovative, integrated health services focused on optimal health and well-being. You will join a mission-driven organization dedicated to innovation and growth, and to equipping our frontline caregivers with the resources they need to do their best work. 

Reporting to the Practice Manager, the Assistant Practice Manager provides the day-to-day, hands-on leadership presence within the clinic and serves as the Practice Manager's primary partner in daily execution — keeping the clinic running smoothly, staff supported, and patients well cared for. 

RESPONSIBILITIES AND DUTIES: 

• Successfully manage the day-to-day operations of the clinic, ensuring smooth, efficient, and patient-centered workflows
• Ensure Medical Assistants and Front Desk staff complete all assigned tasks before the end of each shift; enlist help or support to close out any incomplete items
• Partner with and promptly involve the Practice Manager in staff issues, conflicts, or concerns
• Maintain ongoing, open communication with staff and providers — checking in, offering support, and addressing questions or concerns as they arise
• Provide backup coverage and support to the front and back office as needed
• Ensure the front desk maintains an accurate waitlist for any provider booked out two weeks or more
• Ensure all staff receive appropriate breaks and time off in accordance with policy
• Monitor and prevent unapproved overtime, stepping in personally to cover shifts when necessary
• Perform all duties and responsibilities within the EHR/EPM system in accordance with standardized protocols
• Maintain the clinic's office space and facility to a clean, safe, and professional standard
• Ensure Nutrition & Fitness staff and Medical Assistants prepare patient charts at least one day in advance
• Partner with your PM in inventory management and the ordering cycle to assure maximization same store sales (SSS) opportunities in each clinic
• Regularly verify schedule with frequent scrubbing and support ongoing schedule optimization
• Support the Practice Manager in reinforcing OnePeak's operational standards and MESS cadence
• Provide coaching, feedback and accountability for performance, engagement and professional growth for your team members
• Perform other duties and responsibilities as assigned 

QUALIFICATIONS: 

• Embody OnePeak's Ways of Working — Lead with Integrity, Do Great Work, One Team One Mission, and Embrace a Growth Mindset
• Hold self and others accountable for measurable, high-quality, timely, and cost-effective results
• Accept responsibility for mistakes and comply with established control systems and rules
• Communicate and work effectively with providers, patients, and staff
• Demonstrate strong emotional intelligence across self-awareness, self-management, social awareness, and relationship management
• Communicate and influence change effectively in both written and verbal form
• Exhibit confidence in self and others; inspire and motivate the team to perform well
• Treat others with respect, keep commitments, and uphold company core values
• Exercise good judgment with the ability to make timely, sound decisions
• Maintain a standard of excellence and a continuous-improvement mindset in customer service
• Demonstrate strong interpersonal and leadership skills with a high level of professionalism
• Listen well and remain open to constructive feedback
• Stay current on industry knowledge and best practices
• Pursue growth in knowledge and skillset that contributes to organizational success
• Problem-solve and provide leadership in resolving difficult employee-relations issues
• Adhere to patient confidentiality standards as outlined by HIPAA
• Manage and maintain sensitive information in a confidential manner
• Demonstrate strong conflict-management skills
• Be proficient in MS Office and relevant patient management software
• Manage time effectively, multi-task, prioritize, and organize workload to meet deadlines
• Maintain a professional and courteous tone in all communication
• Remain flexible to meet business needs, including occasional travel to other clinics
• Be prepared to drive a personal vehicle on behalf of the company, requiring a satisfactory motor vehicle history check, a valid driver's license, and proper vehicle registration and insurance as required by state law
• Be available to travel on occasion (up to one hour one-way to other clinics) as needed

EDUCATION AND EXPERIENCE 

• High school diploma or equivalent — Required
• Minimum of 1 year of Lead or Supervisory experience (preferably in Primary Care) — Required
• Current BLS and/or CPR/AED Certification — Required
• Recent Medical Assistant experience, minimum of 6 months — Strongly Preferred
• Associate degree in a medical field — Strongly Preferred
• CMA (Certified Medical Assistant) Certification — Strongly Preferred
• CPT (Certified Phlebotomy Technician) Certification — Strongly Preferred 

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan with Company Match
• Voluntary LTD, FSA, Accident, Critical Illness
• Paid Time Off and Paid Holidays
• Employee and Family Discounts
• Paid Parental Leave