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ERM Associate, Issues Management

Remote

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.

What you get to do: 

As a member of OppFi’s Issues Management Team you will play a key role in helping OppFi achieve it’s company mission by ensuring customers are being treated fairly and playing a part in minimizing identified risks to the company. 

  • Responsible for oversight & tracking of identified issues and validating all tasks have been completed to fully close an issue.
  • Research escalated issues to pinpoint possible causes, customer population affected, and the impact they may have experienced. 
  • Responsible for risk rating issues to assess the material significance and relevance of identified compliance risks. 
  • Collaborate with different department leaders to identify solutions that reduce identified compliance risk, while minimizing business impact and implement customer remediation efforts.
  • Advise Business on appropriate solutions to identified risks, where applicable.
  • Review and assess business-proposed changes to products and processes for relevant compliance risks.
  • Independently lead other projects that will prevent, detect, and mitigate regulatory risk as assigned.
  • Identify risk trends and conduct trend analysis for Corrective Action reporting provided to CEO, Executive team, Bank Partners, etc. 
  • Monitor internal company communication channels for potential issues, if needed. 
  • Optimize the Corrective Action Program by identifying areas in the process flow that can be improved upon and lead efforts to implement resulting changes.
  • Own Bank Partner relationships for Issues Management, responsibilities include: reporting, timely updates of issues, advising of risk, etc.

What you will bring to the team:

  • Bachelor’s degree required - preferably in Finance, Business, IT, Economics, etc.
  • 3+ years of experience in consumer lending, preferably at a Fintech.
  • Proficient knowledge of consumer financial regulations, including the Truth in Lending Act (Regulation Z), Equal Credit Opportunity Act (Regulation B), Fair Credit Reporting Act, Fair Debt Collections Practices Act, Unfair Deceptive and Abusive Acts or Practices, Telephone Consumer Protection Act, Servicemembers Civil Relief Act (SCRA),  Electronic Funds Transfer Act (Regulation E), Electronic Signatures in Global and National Commerce Act (ESIGN),  and Privacy.
  • Proficient with data queries such as SQL & JIRA.
  • Ability to assess the material significance and relevance of identified risks and identify trends across the organization.
  • Intermediate or better analysis skills including Excel or Google Sheets. 
  • Project Management Software skills, experience with Monday a plus. 
  • Experience working with external parties such as Bank Partners, Auditors, etc. 
  • Experience identifying process/program efficiencies and willingness to lead change efforts.
  • Excellent communication skills, verbal and written. 
  • Experience assessing marketing materials for compliance risks.
  • Ability to work independently with minimal oversight in a fast-paced environment and meet deadlines with attention to detail.
  • Proven ability to collaborate and build strong relationships with all internal stakeholders. 
  • Passion for doing what is best for the customer. 

Reports to: ERM Lead - Issues Management

Total Rewards and Benefits: 

At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level. 

OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote

Compensation Range:

$59,200 - $88,800 USD

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com.

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.

The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.

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