Senior Manager, Operations Strategy Enablement

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.4/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2026 Best Places to Work in Chicago.

About the job:

The Senior Manager, Operations Strategy Enablement will identify, develop, and scale strategic capabilities across Operations. This role will connect opportunities across Originations, Front Office, Backoffice, and Collections, helping the organization extend new and successful tools, technology, and operating practices.

As a centralized enablement leader, this individual will own complex, cross-functional initiatives from opportunity identification through implementation and measurable business impact. The role will partner closely with Strategy, Operations, Product, Technology, Analytics, Risk, Compliance, and other stakeholders to translate shared opportunities into scalable solutions that improve efficiency, customer experience, and operational performance.

What you get to do:

• Develop and maintain an Operations Strategy enablement roadmap aligned with organizational priorities and business objectives.
• Identify proven capabilities, technologies, and operating practices that can be adapted and scaled across multiple operational functions.
• Lead strategic enablement initiatives from business-case development through implementation, adoption, and performance measurement.
• Translate operational needs into clear business requirements and partner with Product and Technology to develop scalable solutions.
• Establish governance, workplans, milestones, dependencies, success measures, and decision points for complex cross-functional initiatives.
• Drive alignment and accountability across functional teams while proactively managing risks, constraints, and competing priorities.
• Support the expansion of automation, artificial intelligence, and other emerging capabilities.
• Develop repeatable playbooks and implementation approaches that accelerate the rollout of new capabilities.
• Measure initiative performance and adoption, using data and stakeholder feedback to identify opportunities for continued optimization.
• Provide concise recommendations, progress updates, and decision support to senior leadership.
• Build strong partnerships to promote consistent execution and enterprise-wide thinking.

What you will bring to the team:

• Bachelor’s degree in business, operations, strategy, finance, technology, or a related field; equivalent relevant experience will also be considered.
• 5+ years of experience in operations strategy, business transformation, operational excellence, product operations, program management, consulting, or a related discipline.
• Demonstrated success leading complex, cross-functional initiatives from concept through implementation and measurable results.
• Strong understanding of operational processes, technology-enabled transformation, and change management.
• Ability to recognize connections across business functions and translate successful solutions into broader organizational capabilities.
• Experience developing business cases, defining requirements, managing implementation plans, and measuring business impact.
• Strong analytical and problem-solving skills, with the ability to turn data and ambiguity into clear recommendations and action plans.
• Excellent written and verbal communication skills, including the ability to influence stakeholders and communicate effectively with senior leaders.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
• Experience in financial services, fintech, lending, servicing, or another highly regulated industry is preferred.
• Experience implementing automation, artificial intelligence, or customer-engagement technologies

What Success Looks Like

• Proven capabilities are scaled across operational teams more quickly and consistently.
• Strategic initiatives have clear ownership, governance, timelines, and measurable outcomes.
• Cross-functional dependencies and risks are identified and resolved earlier.
• Technology investments generate broader value across the organization.
• Functional Area leaders have greater capacity to focus on priority items
• New solutions achieve strong adoption and deliver measurable improvements in efficiency, customer experience, or business performance.

Reports to: VP, Operations Strategy

Job Level: Senior Manager

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. 

As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com.

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://privacy.opploans.com/policies?name=california-disclosures-and-privacy-policy 

The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.